Senior Software Engineer - Site Reliability and Observability

Hybrid: This role is categorized as Hybrid but would consider remote for the right candidate. This means the successful candidate is expected to report to Mountain View CA, Atlanta GA, or Austin TX three times per week, at minimum.

The Role

Software-defined vehicles represent a new paradigm for automakers and consumers, fueled by technological advancements and an escalating demand for transportation solutions that are not only intelligent but also safer and more environmentally sustainable. At the core of this transformative shift lies software – the driving force behind communication, security enhancement, updates, data processing, and the creation of a seamless user experience. These capabilities extend beyond consumer benefits, holding even greater significance for business owners.

The adoption of these sophisticated software solutions promises to be a catalyst for heightened efficiency, lowered costs, improved safety, better decision-making, and increased employee satisfaction. Ultimately, this positions business owners to achieve their objectives and maintain competitiveness in the fast-evolving business landscape. Moreover, some of our solutions are poised to optimize and expedite the transition to electric vehicles, contributing to the decarbonization of the transportation sector.

At General Motors, we have embarked on an ambitious journey to pioneer next-generation software solutions tailored for commercial fleet owners and their drivers, ranging from small and medium-sized businesses to large enterprises. As a leading OEM, our extensive fleet of GM vehicles already traverse roads globally. We leverage our unique advantage as an OEM – comprehensive control over both in-vehicle and cloud software – to deliver seamless solutions to our customers, including fleet management, energy optimization, transportation logistics, safety systems, and more.

To fulfill our mission, we are actively expanding our teams in Silicon Valley and Atlanta. We seek individuals who can blend a passion for technology and sustainability with curiosity, rigorous thinking and a strong customer centric approach. This is an exceptional opportunity where you can leverage the scale of GM and make a significant impact and find fulfillment in crafting innovative software solutions. We invite you to join us on this exciting journey toward a better future.

From engineering to product management and operations, GM is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future.
We are striving to improve the communities where we live and deliver a better future for generations to come.

In this SRE SW Engineer role, you will develop and maintain key elements of the infrastructure health and reliability monitoring for GM’s commercial fleet. We are an innovation first team, and we need your help to ensure we meet the highest standards. In this new team we need your best creative thinking to create a beautiful and intuitive experience that you are proud of. Come join us and let’s innovate!

What You'll Do

• Implement scalable, reliable, secure SRE and Observability platform to monitor health of our production system and provide a holistic view of the environment.

• Deliver tools/software to improve the reliability, scalability and operability of services.

• Collaborate with engineering teams to analyze and provide inputs in architecture, infrastructure resources, observability to achieve reliability and scalability goals.

• Collaborate with engineering teams to conduct production readiness reviews, deployment, operation and refinement.

• Partner with stakeholders to ensure data and observability tools are effectively integrated with other systems and processes.

• Partner with stakeholders to identify, measure and monitor availability, latency and overall service health.

• Participate in on-call engineering duty to support production. 

• Instill Site Reliability best practice through automation, data insights, and observability

• Perform initial incident root cause analysis with engineers, carryout incident postmortem.

• Build run books, tooling to carry out production support activities.

• Actively participate in technical discussions and deep dives with Architectural group

Your Skills & Abilities (Required Qualifications)​​   

• 5+ years of hands-on SRE experience (software development, systems monitoring) with at least one of the public cloud providers – Azure (strongly preferred), AWS, GCP 

• Experience operating high-availability, fault-tolerant, scalable, distributed software in production: Building monitoring, defining alerts, writing run books, establishing dashboards etc. 

• Experience with monitoring and log aggregation frameworks, such as Azure Monitor/Sentinel, Datadog(preferred), Dynatrace, Elasticsearch, Kibana, Logstash. 

• Strong working knowledge of Docker, Kubernetes, Terraform, Chef or Ansible 

• Experience troubleshooting JVM based applications. 

• Chaos engineering implementation and experience a big plus. 

• Extensive knowledge Infrastructure as a code tool Terraform 

• Extensive knowledge of Trace monitoring, installation and configuration of Open telemetry. 

• Strong experience in scripting/programming – Python, Java, Go, PowerShell, Bash. 

• Experience with configuration and management of SSO, Big Data/ No-SQL in cloud infrastructure. 

• CI/CD automation frameworks knowledge - Jenkins/Azure DevOps 

• Strong understanding of public cloud networking components. 

• You have a story to tell how you lead and influence cross-organization effort to improve uptime to at least 99.99% 

• Working experience with source control management tools, such as GitHub (Preferred), Azure Devops 

• Experience with IoT stack is a big plus 

• BS/MS in Computer Science/Engineering preferred 

What Will Give You A Competitive Edge (Preferred Qualifications)​   

• You have a story to tell how you lead and influence cross-organization effort to improve uptime to at least 99.99% 

• You have excellent Azure experience from Identity management, CI/CD pipeline, to Azure Monitor and Application Insights