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Field Action VIN Analyst

  • Emplacement
    • Warren, Michigan
  • Horaire Full time
  • Posté
  • Job Requisition JR-202509767

Description

Work Arrangement

Hybrid : This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week, at minimum.

Not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

The Role

The Customer Care and Aftersales (CCA) Field Action VIN Analyst plays a critical role in ensuring the accurate processing of recall data and the timely execution of notifications to vehicle owners and dealers. This position requires a high level of confidentiality and attention to detail. You will collaborate closely with the Global Recall Execution Team, Product Investigators, Execution Leads, GM Legal Staff, and Quality organizations to support field action operations and compliance.

What You’ll Do:

  • Manage VIN data and schedule customer letter mailings for all field actions, including Safety Recalls, FMVSS Noncompliance, Product Emissions, Customer Satisfaction Programs, Service Updates, and Special Coverage bulletins.

  • Reconcile field action data and ensure VIN accuracy across systems.

  • Respond to dealer inquiries regarding field action bulletins and VIN status.

  • Analyze field action data to support phased releases and targeted mailings.

  • Coordinate with suppliers to obtain customer notification data and oversee the production and distribution of owner letters and dealer reports.

  • Release VINs in GFAM (Global Field Action Management) in coordination with the Global Recall Execution Team.

  • Collaborate with Bulletin Owners to ensure VINs are released in alignment with bulletin launches.

  • Crosstrain as a Bulletin Owner to provide support during peak workload periods and enhance team flexibility.

[Additional Description]

Your Skills & Abilities (Required Qualifications)

  • 2+ years of experience in data analysis, operations, or customer service within the automotive or manufacturing industry.

  • Demonstrated ability to identify and resolve data discrepancies in field action records with minimal supervision.

  • Willingness to work a flexible schedule, including occasional evenings, weekends, holidays, and plant shutdown periods, to meet critical recall deadlines and regulatory requirements.

  • Excellent written and verbal communication skills, with the ability to engage diverse audiences.

  • Strong interpersonal skills and the ability to work effectively across functions.

  • Highly organized with exceptional attention to detail.

  • Proficient in Microsoft Office tools, including Word, Excel, and Power BI.

  • Ability to assess unique situations and take appropriate action.

  • Comfortable managing multiple priorities in a fast-paced environment, both independently and collaboratively.

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

What Will Give You a Competitive Edge (Preferred Qualifications)

  • Experience working with VIN management systems or recall-related processes.

  • Experience coordinating customer letter mailings with external suppliers.

  • Experience drafting or reviewing technical communications (e.g., bulletins, letters) for accuracy and clarity

  • Prior experience working with dealership or retailer organizations.

  • Background in safety field investigations or recall operations.

  • Experience with GM systems such as QDAP, GFAM, GWM, and SAP.

  • Familiarity with authoring tools like General Motors Global Service Authoring (GSA) and Arbortext.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.