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Business Systems Analyst, GBS Travel & Expense

  • Emplacement
    • Taguig City, National Capital Region (Manila)
  • Horaire Full time
  • Posté
  • Job Requisition JR-202509794

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

The Business Systems Analyst role within the GBS T&E Transformation and Technology team is a pivotal position that drives efficiency and innovation in managing travel and expense processes. Transformation and Technology team is responsible for leading all system processes for SAP Concur, WalkMe and Hitpoint-Fapiaforce including project management, system enhancements, day-to-day activities, and other various transformation initiatives. 

As a Business Systems Analyst in the Transformation and Technology team, you will be at the forefront of driving process improvements and implementing innovative solutions. You will be responsible for processing day-to-day operations for T&E systems, supporting end users and key stakeholders. You will also collaborate with area projects implementation, system enhancements, elaborate end user training materials and vendor management activities.

What You’ll Do

  • Create and prioritize SAP Concur/WalkMe/Hitpoint-Fapiaforce support tickets requests according to nature, urgency, and impact. Monitor the resolution for each support ticket
  • Support T&E Help Desk team with Tier 2 level cases responses related to SAP Concur, WalkMe, and Hitpoint-Fapiaforce within SLA
  • Build and generate reports for stakeholders to support business needs
  • Reprocess Expense Reports in SAP Concur, identifying the root cause and ensuring reports are posted successfully in the General Ledger
  • Create and modify SAP Concur User Profiles for GM and Non-GM users.  Process password resets for non-GM users, access termination and reactivation request for GM and Non-GM user received in Microsoft PowerApps
  • Responsible for SAP Concur system updates due to policy or regulatory changes (example: VAT, mileage rates, audit rules, translation, etc.)
  • Participate in UAT related to any system(s) enhancements
  • Work with IT business partners to trouble shoot SAP Concur/WalkMe/Hitpoint-Fapiaforce interface errors
  • Working closely with Business Systems Lead to on day-to-day business systems activities and identify opportunities for system enhancements
  • Processing, checking and correcting import log errors and unassigned credit card transactions
  • Support Global Transformation and Technology Lead and SAP IT Leads in global and local projects
  • Responsible to create/update systems end user training material
  • Create, update and maintain Tier 2 level cases and Concur End User Surveys dashboard metrics

[Additional Description]

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s Degree in Human Resources, Business Administration, or related field is required. 
  • Experience with developing and delivering training materials
  • Experience working with a diverse and multi-cultural team
  • Preferably with experience working for a multinational organization and colleagues internationally
  • Proficiency in HR systems (Workday), SAP Concur, SAP, Sharepoint, Microsoft PowerApps, Microsoft Planner, Case Management, Knowledge Base, dashboard and reporting tools, and other HR management systems and tools.
  • Experience with Power BI, including developing and maintaining dashboards and reports.
  • Experience managing documentation of business processes including specifications, test scripts, training material, and change control. 

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Demonstrated ability to analyze data and present key insights in formal meetings
  • Demonstrated ability to lead problem solving projects
  • Demonstrated ability with project management
  • Written and verbal proficiency in English
  • Customer focused
  • Ability to drive for quality results and service excellence
  • Ability to drive for safety in the work environment
  • Effective problem solving / analytical skills
  • Effective written and verbal communication skills
  • Effective time management and prioritization
  • Flexibility to work different time zones
  • Technical acumen
  • Integrity and trust
  • Interpersonal savvy
  • Learning on the fly

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.