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Aftersales Program Readiness Manager


Hybrid: This position does not require an employee to be on-site full-time to perform most effectively.  This position requires an employee to be onsite monthly.

CCA's Global Aftersales Engineering organization has responsibility for the service readiness of every GM vehicle globally. These include: service part release, service information, labor time guide, service part catalog, diagnostic software, service programming, pre-delivery inspection forms, customer service information and special tools. Responsible for efficiently and effectively facilitating the execution of Aftersales Engineering work within their specific function.

The Aftersales Program Readiness Manager (APRM) is a dynamic role that crosses many different functional areas and regions. The APRM position requires creativity, initiative, collaboration, strong leadership and excellent communications.

The APRM leads the planning and management of all Aftersales Engineering products and services (e.g. Owner Manual, Service Instructions, Diagnostic Software, Special Tools etc.) for a vehicle program to ensure availability at launch.

  • Responsible for documentation of the global workshare for Aftersales Engineering development and validation activities.
  • Monitors and supervises the development of the deliverables in terms of timing and content to assure meeting of the landmarks defined in the Global Vehicle Development Process (GVDP).
  • Responsible for issue analysis and problem solving.

The APRM is the CCA “single point contact” representative at the Product Execution Teams /Vehicle and Process Integration Review and Program Quality and Readiness Reviews (. The APRM must work closely with multi-functional teams to address outstanding and dynamic program issues.

Additional responsibilities include:

  • Functions as an avenue for escalation of CCA issues to the program team.
  • Reports status of vehicle service and parts readiness to CCA Leadership.
  • Leads in the acquisition of vehicles, hardware, specifications and data needed to support service and parts readiness activities.
  • Provides Aftersales mentorship to the Product Development Change Request/Decision Notice (CR/DN) process.
  • Responsible for maintaining key program data and information.
  • Provides/coordinates vehicle level serviceability requirements including development, communication, and validation.

Additional Description

Required Qualifications

  • Bachelor degree
  • High level of analytical ability where problems are unusual and difficult.
  • Teammate with excellent organization, written and oral communication skills.
  • Proven knowledge of vehicle systems.
  • Working technical knowledge with prior automotive service or engineering experience.
  • Excellent customer focus.
  • Ability to work cross-functionally with global business partners to meet mutual goal.

Preferred Qualifications:

  • Bachelor Degree in Engineering or Automotive
  • Knowledge of Global Aftersales Engineering functions, work, and operation.
  • Project Management Professional (PMP) Certified
  • DFSS Certification

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.