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BrightDrop Project Manager - Customer Success

Description

At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions – from electric vehicles, to ePallets and software that leverages real-time data to drive intelligent optimizations for e-commerce. To deliver on our mission we are growing fast and building a team, based in Palo Alto, with offices in Atlanta and Detroit, that is customer-focused, agile and passionate about innovating for a more sustainable future.  

From engineering to product management and operations, BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future. 

Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you’ll join us.   https://www.gobrightdrop.com/

Responsibilities:

  • Manage all aspects of deploying customer engagement projects including identifying and defining scope, objectives, resources, and executing against the project plan for one or more projects

  • Organizing and leading project meetings and ensuring action items are documented and followed up on until completion

  • Responsible for creating and maintaining customer relationships with key stakeholders

  • Responsible for escalating risks and issues to leadership & ensuring follow through on resolution

  • Drive internal and external teams to deliver their commitments against agreed upon timelines

  • Identify and lead project lessons learned and identifying process improvements that enable BrightDrop to provide an exceptional customer experience

  • Manage the identification, documentation, and traceability of business requirements

  • Manage customer product feedback and ensure relevant BrightDrop stakeholders are informed

  • Developing tracking scorecards and metrics to illustrate status including progress & risks

  • Manage internal and third-party resources needed for project execution, including anticipating needs and ensuring they are met

  • Lead weekly project status updates with customers

  • Monitor project progress and consolidate status reports, prepare presentations for various levels of leadership

  • Manage the identification, documentation, and traceability of business requirements

  • Provide guidance and support during execution of customer change management activities

  • Liaise between internal teams to ensure alignment of customer goals

  • Facilitate clear communication and collaboration across stakeholders including leadership, products owners, developers and other functional teams


Additional Description

Skills Required:

  • Bachelor’s Degree or equivalent work experience

  • Project Manager PMI/PMP certification or equivalent

  • Minimum of 7+ years’ experience as a customer facing Project Manager leading projects in Information Technology deployment

  • Demonstrated strong organization and planning skills

  • Experience in logistics, e-commerce grocery, retail, or campus operations preferred

  • Ability to thrive in a fast-paced, innovative, evolving industry and comfortable with ambiguity

  • Demonstrated critical thinking and problem solving, specifically on technology deployment projects, resource and staffing management

  • Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role


About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.