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BrightDrop - Sr. Advisor, Customer & Dealer Care


At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions – from electric vehicles, to ePallets and software that leverages real-time data to drive intelligent optimizations for e-commerce. To deliver on our mission we are growing fast and building a team -- based in Palo Alto, with offices in Atlanta and Detroit -- that is customer-focused, agile and passionate about innovating for a more sustainable future.   

From engineering to product management and operations, BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future.  

Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you’ll join us

To learn more about how we’re building smarter ways to deliver goods and services please go to .

Major Duties and Responsibilities:

  • Provide critical and immediate frontline support to BrightDrop customers whether that’s customers, end users, third party maintenance companies

  • Drive towards first call resolution – keeping vehicle uptime in the forefront

  • Build a culture of extreme ownership of all internal and external customer/partner concerns using GM and BrightDrop behaviors and values,

  • Work cross-functionally on creative solutions for solving problems

  • Bring a startup mentality to work in ambiguity – be the one to create the solution

  • Be the SME for assigned teams ready to provide learning moments/feedback for team to learn and grow

  • Serve as an ambassador for BrightDrop and be the voice of the company and customer

Qualifications and Skills:

  • 3-5 years leading teams in a fast paced, ambiguous environment with complex case management

  • White glove, luxury experience where first call resolution is paramount

  • Able to own problem solving and communication to customer regardless of type of communication (phone, email, etc.)

  • Demonstrated written and verbal communication proficiency

  • Expertise and knowledge of all facets of the industry relevant to customary projects

  • Computer and basic computer functioning proficiency as business needs require

  • Critical thinking and strong problem-solving ability when evaluating complex customer concerns and requests specifically in ambiguity

  • Experience in relationship building with multiple stakeholders, with the ability to negotiate and positively sell resolutions

  • Excellent time management skills, with the ability to manage a caseload containing numerous complex customer cases, honoring all follow up commitments to dealers and customers in a timely manner

Education Credentials:

  • Required:  4-Year degree, or related experience

  • Preferred:  M.B.A in Business Administration, Operations Management, Marketing, Etc.

Other Notes / Requirements:

Location: This is a hybrid role, expectation is to be in Warren, Michigan office 2-3 days a week, upon overall return to work guidance.

Additional Description

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.