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Business Integration Specialist

Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively.  The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to be onsite 1-4 times per year at the GM Global Tech Center - Cadillac Tower.

The Business Integration Specialist reports to the Manager Dealer Data & Integration.  This position leads requirements definition and data integrations with dealer third-party service providers. The individual in this role will be responsible for a centralized function for acquisition of dealer data and complete creation/management of integration/API Inventory Database.

Core Responsibilities

  • Manages new dealer data integrations with dealer third-party service providers, a centralized function for the enterprise
  • Partner with IT for development of STAR-Compliant API technical specifications
  • Liaison with IT for the modernization of integrations with dealer third party service providers
  • Eliminate the redundant acquisition of dealer data from the same dealer third-party service providers
  • Define integration “templates” and work with business units to assist with specification development and detailed data requirements
  • Work with Dealer Data Management and Governance team to ensure dealer data acquisition authorization
  • Schedule and run all meetings with service providers and internal technical and business personnel
  • Work with IT to facilitate system testing and coordinate corresponding UAT with business units to ensure business requirements are met
  • Manage the product roadmap for all inbound and outbound data integrations with dealer service providers
  • Business owner for all data integration specifications with dealer third-party service providers across the enterprise
  • Focal point for all business units requesting new/changed integrations with dealer third-party service provider
  • Primary point of contact for dealer service inquiries/communication
  • Catalogue and manage all integration projects with dealer third-party service providers; active and future
  • Engage leadership for prioritization of integration projects, resolve conflicts
  • Develop reporting structure to systematically review current integration projects to ensure alignment with GM priorities
  • Inform leadership when dealer third-party service providers have internal priorities in conflict with GM priorities
  • Communicate priorities to GM stakeholders
  • Engage dealer third-party service providers when project deliverables and/or timing do not meet contractual obligations; resolve to the satisfaction of the business requestor
  • Evaluate candidate dealer third-party service providers and their tools
  • Conduct kickoff meetings, orientation, training, and support for new dealer service providers
  • Engage the Contracting team for onboarding of candidate dealer third-party service providers
  • Partner with the Contracting team for submission of Change Requests to dealer third-party service providers; Change Request to include new or updated integration specifications and a project plan which includes a comprehensive test plan and production release timing
  • Partner with the IT Vendor Onboarding team to manage third-party service provider onboarding

Qualifications

  • Bachelor’s Degree or equivalent experience is required
  • Minimum of 5 years of experience within the automotive industry focusing on data integration (supporting, integrating, implementing, etc.)
  • Exceptional project management skills and demonstrated experience required
  • OEM experience and understanding of automotive retail and dealership is required
  • Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio, Project) is required
  • Solid quantitative and analytical skills with ability to comprehend technical concepts
  • Strong written and oral communication skills, and organization and project management skills 
  • Strong ability to comprehend technical concepts
  • Knowledge of dealership operating processes and practices; Dealer and/or Field experience is a plus
  • Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
  • Experience with vendor management
  • Familiarity with General Motors products, brands, divisions, and dealer network

Additional Description

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.