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Data Analyst - New Model Aftersales


Hybrid:  This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired.

  • This position requires an employee to be onsite  1-4 x per year.

The Enablement Team within Customer Care and Aftersales is seeking a creative problem solver and risk taker that wants to impact the direction of the Supply Chain as well as support our internal and external customers. Our team members are driven to translate ask into action plans; fail fast and learn to ensure that all customer needs are met. Success is defined by welcoming new challenges and innovating ways of thinking that craft future possibilities and drive effective decision making.

As GM fulfills its commitment to launch 30 EV’s by 2025, there has never been a more exciting time to be in the New Model Aftersales team!

Roles & Responsibilities:

Strategy :

  • Support the strategic development and execution planning required to support all new programs (Domestic, Mexico and export product launches) of which service parts supply are required at or before the start of production.

Execution :

  • Maintain team tools (vehicle files, availability files, documentation, dashboards and databases) to ensure optimal use by team members.

  • Provide continuous improvement to the business tools by crafting new reports, automating manual reports, creating interactive dashboards, and facilitating changes to ensure adaptability for our evolving business needs.

Escalation :

  • Provide data gathering/modeling and analysis for New Model Readiness and Availability using a variety of data sources.

  • Serve as New Model Availability SME in meetings and workshops.

  • Deepen understanding of business issues and data challenges of the business.

  • Recommend strategic directions related to structure, and/or technology.

Engagement :

  • Foster positive interactions with customers/partners and make recommendations for enhancements where appropriate.

  • Identify business strengths and weaknesses and suggests areas of improvement.

Additional Description

Required Qualifications:

  • Bachelor’s Degree, or equivalent experience.

  • Advanced to expert level proficiency with SQL, CSS, XML, HTML, cloud infrastructures, database design, VBA code, DB2, and Oracle – Relational data experience.

  • Practical/Intermediate experience Microsoft Applications (including PowerPoint, Access, SharePoint, OneNote, and Project).

  • IMS, Erapa-I, Erapa-NA, Mexico SAP, ECR, and EUC data familiarity desirable but not required.

  • Knowledge of data mining/analytics, advanced programming, and tool creation.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.