Hybrid Position: This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired.
NOTE: The position is located in Hartford, CT. Candidates are required to relocate to the territory.
District Managers have territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers. You will act as a consultant to the dealers by working together with them on the development and implementation of their business plans. You will be working hand in hand with the dealers to ensure that our customers have the best customer experience from the point of purchase through the life cycle of that vehicle. You will be involved in a variety of activities including implementation and development of marketing initiatives, customer retention, product displays, financial analysis, and training.
Act as a main liaison between General Motors and assigned dealerships
Understanding the clients’ needs; establishing credibility; and taking accountability for delivering value to clients
Facilitating, coaching and consulting with dealers to ensure monthly/yearly sales and service objectives are met as well as well as accomplishing other dealership goals
Track dealership Customer Satisfaction Index (CSI) metrics to identify and address deficiencies
Assist in product launches to ensure streamlined marketing and advertising between the dealer and GM
Build and maintain friendly, warm, high trust relationships and networks of business contacts while acting with integrity and a respect for others and an ability to demonstrate teamwork
Monitor dealership personnel training to maintain 100% compliance in GM training objectives
Assist dealers in business and inventory management, including vehicle ordering and inventory balancing
Work with dealers to improve profitability through marketing, merchandising, and operations consulting
Analyze dealer sales, local market, and competition to identify specific brand opportunities by using good judgment and generating and evaluating alternatives; developing and implementing effective solutions
Increase sales of GM vehicles and parts to dealers
Assist in dealer and customer problem resolution
Handle recall and special policy inquiries, as well as warranty process management
Coach dealer on customer retention, satisfaction and dealership loyalty
Travel to dealerships in the assigned territory regularly
Bachelor’s degree in Business, Marketing, or related areas
4+ years in sales and customer service
Excellent oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly
Excellent time management skills – the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
Able to travel 100% and be mobile now and in the future and able to relocate anywhere within the United States
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.