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Entry Level Tech Support General Assembly


In this role your responsibilities will be of a technical nature with decisions made within the limits of general practices, policies and standards. Your work will involve complex manufacturing problems including the need to root cause and follow issues to resolve. 

You will be responsible for equipment related to the manufacturing process. You will required to use your independent discernment. 

Your responsibility may involve training others and assigning work to a small group of employees.

***This Position is a Rotating Shift Position - Between Shift 1 - 6:30AM - 3:00 PM and Shift 2 - 5:00 PM - 1:30 PM***

Scope of Responsibilities:

  • Monitor processes and tooling required by Process Control Plans (PCP’s) and Tool and Equipment Bulletins (T&E).  Make ongoing improvements and updates, based on audit results to complement PCPs and T&E bulletins.

  • Aid with Breakdown management support through critical thinking and practical problem solving as a subject matter expert.

  • Support Global Manufacturing System standards including Maintenance Level 4/5 Board, Business Plan Deployment, Workplace Organization.

  • Develop a proactive safety culture by engaging team members and peers in our safety processes, reporting near misses as well as developing Safe Operating Procedures and Pre-Task Plans.

  • Identify waste elimination opportunities in the areas of quality, scrap, uptime, energy etc.

  • Support NPP/MBC projects and strategic project planning.

  • Evaluate equipment life cycle, order spare parts and schedule required equipment maintenance.

  • Cover Maintenance Group leader as necessary.

  • Strive to continuously improve tools/equipment Maintenance Cycle Between Failure/Maintenance Time to Respond (MCBF/MTTR) through the use of TIP (Throughput Improvement Plan).

  • Create daily end of shift log and email to team, in effort capture important info related to work done that day.

  • Demonstrate a leadership role in assigned area in understanding manufacturing processes, equipment, tooling, parts presentation, operations sequence/line balance, Product Assembly Documents (PADs), Engineering Change Notices (ECN's) & process control plans.

  • Evaluate or monitor expenditures for processes and/or equipment



  • Bachelor’s degree in an engineering field or equivalent experience such as is acquired through skilled trades journeyman status. 

  • High level of interpersonal skills to work effectively with others.

  • Highly developed oral & written communication skills.

  • Flexibility to rotate shifts and work weekends as a 5-6 day a week operation.

  • High level of analytical ability where problems are unusual and difficult.

  • Manufacturing experience- Knowledge of system engineering, software development & hardware integration.


  • Diverse experience with manufacturing tooling and conveyance.

  • Experience with plant floor monitoring systems such as WebTip, or Tableau.

  • Project management leadership skills and ability.

  • Ability to manage people.

  • Statistical Process Control (SPC) skills.

  • Lockout/Safety Practices.

  • Experience/knowledge of GM-Global Manufacturing System (GMS).

  • Thorough understanding of planned  and predictive maintenance and the maximo system.

  • Lead the throughput improvement process and engage team members in identification and resolution of maintenance issues.

  • Knowledge of Vehicle Systems standards and tooling design

  • Previous experience with the 6 pillars of quality

Additional Description

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.