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Fleet Sales Performance Manager

Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis.

The Digital Business Services team is seeking a Fleet Sales Performance Manager.  Reporting to the Revenue Growth Manager, Fleet & Business Solutions, this dynamic leader will leverage their business and people leadership experience and passion for reports and analytics to:

1.      Influence Dealer processes, ensuring OnStar Business Solutions are incorporated into the Fleet Sales channels

2.      Work directly with GM Fleet Account stakeholders to provide Key Account Management, driving customer success, retention, and growth of our large fleet account customers

In this role, you will be responsible for leading a team of contract employees who partner cross-functionally with GM Fleet, the Digital Business Field team, as well as the OnStar Fleet Account stakeholders in the execution of sales initiatives that drive profitability and growth. You will be responsible for helping set the strategic direction, analyzing the performance of the team, and executing initiatives to grow the Fleet & Business Solutions digital subscription business, including OnStar Safety Services, OnStar Vehicle Insights and Connected Vehicle Data. The position requires strategic thinking, the ability to prioritize multiple tasks, develop strong business relationships with dealers and work cross-functionally to drive Fleet & Business Solutions digital subscription sales growth within our GM dealer network and Large Fleet customer base.

Key Responsibilities:

  • Responsible for developing and providing tools to the GM Fleet and DBT Field teams, to help drive regional performance of:

    • Fleet objectives and key results including revenue, subscriber volumes and ARPU for OnStar Safety Services and OnStar Vehicle Insights

    • Large fleet customers penetration through effective account management activities, supporting their business success through OnStar and Connected products and Services. 

  • Outline and oversee measurement strategy, tracking and results delivery through team and individual scorecards

  • Collaborate on the development, execution and distribution of Key Account, Field, and Dealer reports

  • Drive subscription sales by developing and executing exciting programs and Go-to-Market strategies and tactics including but not limited to: monthly sales priorities, clear objectives, supporting sales material, incentive planning, forecasting and execution

  • Manage relationships with key partners – GM Fleet, DBT Field team, OnStar Fleet Account stakeholders, Dealers, suppliers, US/CA/MX regional partners, and other cross-functional teams as needed

  • Presentation preparation and delivery, as well as host and facilitate key meetings

  • Coach and lead a team of contract employees to deliver business objectives

Qualifications

  • Bachelor’s degree in business, sales or marketing

  • Professional sales experience, B2B and/or subscription sales an asset (3+ years)

  • Proven experience driving dealer performance though dealer field experience (3+ years)

  • Leadership skills to manage in a complex environment

  • Excellent written and oral communication skills

  • Proficient in Microsoft Suite (Word, PPT, Excel) and other GM applications

  • Experience developing and utilizing analytics to derive actionable insights and drive performance

  • Ability to resolve issues under tight deadlines

  • Results driven mentality

  • Ability to motivate and inspire cross functional teams to meet common business goals

  • Ability to build relationships and work through challenges with partners

  • Ability to travel monthly

Preferred Qualifications:

  • MBA or Master's Degree

  • Understanding of key Sales & Marketing components (i.e KPIs, 4Ps, test-and-learn, etc.)

  • Understanding of subscription business models

  • Strong business acumen with the ability to execute on data-driven insights

Key Competencies:

  • Results focused – Demonstrated ability to lead, drive for results, creatively solve problems, and achieve objectives working with a diverse cross functional team

  • Leading through Influence – Ability to engage and inspire others through verbal and written communication to reach a common goal

  • Strategic planning – Develop short and mid-term plans to execute objectives and deliver key priorities

  • Relationship Management – Ability to develop revenue producing relationships

  • Persistence – Demonstrated resilience working in a multi-stakeholder environment, finding creative solutions to meet deliverables

  • Dealing with ambiguity – Ability to effectively cope with change and act without having the total picture

  • Customer Focus – Seeks customer feedback and trends to improve current and influence new, products and services


Additional Description

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.