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IT Program Manager


Hybrid:  This position does not require an employee to be on-site full-time to perform most effectively.  The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to be onsite  1-3 times per week .

In recent years, GM Information Technology has successfully executed the largest IT transformation in the history of the automotive industry, fully insourcing what once was a nearly completely outsourced IT function.  Today GM IT is a dynamic and fast paced organization that designs, develops and maintains all IT infrastructure, applications and solutions enabling GM’s global operations.  From designing and building the next generation of electric and other vehicles to developing a world-class GM experience for our dealers and customers, GM IT is driving real change in the most iconic automaker on the planet.  Our team delivers unique enterprise-wide IT solutions in cutting-edge technologies such as mobility, telematics, mission-critical business systems, supercomputing, cloud, vehicle engineering and real-time computing.  We offer challenging positions for passionate professionals looking to advance their careers and be a part of an IT organization focused on innovation, speed and business value.

About the team:

The GM Global Manufacturing and Global Purchasing and Supply Chain IT team provides the technology innovation behind one of the world’s largest digital supply chains, with a network of 182 plants, 650 logistics service providers and 3,100 suppliers to build 9 million vehicles and deliver to over 15,000 dealers worldwide. IT integrates the enterprise to make this happen. Our industry-leading team of analysts, developers, engineers, and architects are behind the development, testing, and deployment of the technology that drives GM.

Job Summary:

GM Global Manufacturing and Global Purchasing and Supply Chain (GPSC) IT are looking for dynamic, experienced Information Technology (IT) Senior Program Managers to lead teams of Project Managers and Scrum Masters who thrive on creating a climate of inclusion, trust, and productivity .

The IT Program Manager duties include generating concise communications, leading executive level status updates, and organizing various related projects to meet business goals. They are responsible for the end-to-end coordination and management of several moving pieces to support program/project deliverables that will evolve and transform GM's business processes and capabilities. They are a highly motivated coach for the Iterative/Agile teams and leaders, while serving as the subject-matter-expert on project execution and driving continuous improvement.


  • Responsible for ensuring that all business results are identified and accounted for in the project plan with responsibility and due dates

  • Manage the identification, documentation, and traceability of business requirements

  • Investigate and detail sophisticated business processes

  • Lead strategic process and systems discussions with senior leadership

  • Facilitate decision making among GM representatives to develop project scope of work documents and project plans based upon requirements.

  • Facilitate amicable solutions with the appropriate customer(s) and project sponsor/owner.

  • Identify the roles of project team members, project reporting requirements, organizational structures, frequency of interaction, and training requirements needed for team members

  • Lead team to achieve on time and high-quality delivery of initiatives

  • Provide mentorship to team on project plan development, issue resolution, and risk identification and mitigation including scope, resource, and schedule

  • Resolve raised issues and roadblocks of a technical or organizational nature

  • Coordinate the input and approval of various project design and decision documents

  • Define program strategy balancing customer and other requirements

  • Conduct management reviews for the key objectives and ensures the team is on track to deliver

  • Align cross-functional business and technical teams to help ensure alignment of goals and to help resolve conflicting priorities.

  • Identify, track, monitor, and communicate project-related risks and issues, scope changes, variances, and contingencies that arise during the implementation.

  • Serve as the organization’s inspirational and inspiring leader including as a subject-matter-expert on PMO planning and project execution.

  • Drive efficiency and continuous improvement in core planning and PMO processes and tools.

  • Provide guidance and support during execution of organizational change activities

  • Continuously supervise and report on program/project status for senior leadership including tracking scorecards and metrics to illustrate status and ownership

Additional Description

Core Qualifications:

  • Bachelor’s degree in a technical field or an equivalent education, training, certification, and experience

  • 10+ years of confirmed experience in SDLC (software development life cycle) project management for an Automotive, Manufacturing or related industry

  • Validated work experience working as a Project Manager / Program Manager with a successful project delivery record bring to bear different software development methodologies, specifically Iterative, Incremental, and Agile

  • Experience leading diverse cross functional teams, communicating with directors, creatively mitigating issues, and able to span detail to summary level discussions

  • Demonstrated in-depth understanding of business process fundamentals, including requirements elicitation, customer collaboration, effective and timely communications, and problem-solving skills

  • Ability to work with business interface teams, business leads, development & QA teams, and interlock resource managers to estimate cost and negotiate requirements to minimize project impact and manage expectations

  • Excellent written and verbal communication skills with demonstrated strength in critical skills such as collaboration and analytical capability

  • Strong skills in problem solving and predictive analysis, specifically on software development and deployment projects, resource/staffing management

  • Demonstrated and proven in-depth knowledge of project management fields (e.g. PMBOK, Schedule, Scope, Quality, HR, Communications, etc.) and measuring project success factors

  • Expert in Program Management tools (such as Azure DevOps, MS Project, PowerPoint, Excel)

  • Strong time management skills

Preferred Qualifications:

  • Masters/advanced degree in related area

  • Relevant domain / business process knowledge

  • PMP and Scrum Master certification

  • Experience in SAFe methodology and certification (e.g., RTE)

  • Experience with HP Program and Project Management (PPM) software

  • Experience with TFS or AzureDevOps Server 2019

  • Experience coaching Agile practices

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.