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Manufacturing Site IT Operations LAN/Operations Specialists – Mid-Level

Description

The GMIT Manufacturing LAN/Operations Specialist Mid-Level team member has on-site responsibility for performing activities pertaining to information 

technology and business unit objectives in a GM Manufacturing facility. More specifically, this role will perform tasks requiring on-site support for basic and intermediate level requests for applications, IT devices, maintain and configure network devices and infrastructure support.  A wide degree of creativity and latitude is required.  End user support involves an evolving set of tools to remotely analyze and resolve issues.  In many cases each day, however, this support also involves visits to the end device on the manufacturing floor.   Employees should expect to spend a portion of the day on their feet, performing physical tasks that include lifting and climbing up stairs and vertical ladders to screen guarded environments.

About GM

We’re dedicated to achieving our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for people who are passionate about helping us create safer, better and more sustainable solutions for personal mobility. Our bold vision won’t happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities

Responsibilities

  • Perform Label printing and delivery as needed 

  • Support End-User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets) 

  • Use remote PC Management tools to assist users 

  • Complete assigned IT project tasks 

  • Use corporate IT tools to perform remote device management and user support 

  • Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s)  

  • Participate with cross-functional teams as required 

  • Maintains, analyzes, basic troubleshooting, and repair of computer systems, hardware, and computer peripherals 

  • Coordinate and perform work under general direction from the site IT manager and in-line with GMIT policies and procedures 

  • Provide production shift support by operating as a focal point to address all IT related requests as well as coordinate resolution of IT related incidents (able to support a plant manufacturing shift alone) 

  • Coordinate fact finding and business impact assessment by contacting business partners   

  • Initiate incident management process to coordinate resolution of issues and operate as focal point coordinating communication between central support and business partners 

  • Use common corporate IT tools to perform asset management, patching, and software installation 

  • Perform hardware refresh and repair (break-fix) 

  • Power up/down infrastructure equipment such as Data Center equipment 

  • Manage IT best practices and industry standards for data center operations and plant floor telecommunication closets (Cornerstone) 

  • Support all GM managed LAN, WAN, and WLAN network infrastructure including GM managed Supplier networks, Distributed antenna system (DAS) and plant radio system. 

  • Interface with plant engineering / maintenance for network support including the IECN network 

  • Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff 

  • Perform and Support network Change Controls as required 

  • Maintain plant network and device documentation 

  • Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed. 


Additional Description

Desired experience

  • Possess 3-10 years of IT experience supporting end-user devices (PC, printers, scanners, mobile phones, tablets, etc.) 

  • Manufacturing experience (preferred) 

  • Experience in supporting comprehensive LAN, WAN, and WLAN environments.  

  • CCNA (preferred) 

Desired Competencies/Skills  

  • Operates under general guideline and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity 

  • Good Windows PC and peripheral support skills 

  • Experienced understanding of LAN/WAN concepts  

  • Experienced understanding of wireless communication  

  • Experienced IT Security knowledge 

  • Applies sound skill, experience, and judgment to troubleshoot reported issues 

  • Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners 

  • Experienced with Cisco routers, switches, and wireless access points 

  • Experienced with Layer 1-4 Switching and Routing troubleshooting skills 

  • Experienced with wireless systems 

  • Experienced with IT Security implementations 

  • Experienced with networking tools  

  • Experienced with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols 

  • Experienced with data, video and voice services

This role will work 1st shift in 2022. In 2023, 2nd and 3rd shift rotation is required.


About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.