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Marketing, Sales, and Service Group - District Service Manager

Description

The selected candidate will assume territorial responsibility and relocate to Greensboro, North Carolina or Richmond, Virginia .

This is a Hybrid position within our CCA Organization. The role will allow employees to work offsite but will also require onsite work based on business needs. The selected candidate will be expected to commute to the innovation center to which they are assigned as their primary GM facility. Relocation may be provided

Our goal at General Motors is to deliver extraordinary customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of 155,000 employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the bold commitments we’ve made are moving us closer to realizing this vision.

GM’s people will always be our greatest strength and the CCA organization is growing! The Customer Care & Aftersales (CCA) organization is a division of General Motors that supplies replacement parts and automotive services through GM’s network of dealers and other partners in over 100 countries around the world!

Due to this growth, we are hiring several District Service Managers across different regions within the United States. These roles require you to be completely mobile, and you will shift geographical focus as the need arises.

As a District Service Manager, you have practical, hands-on vehicle knowledge, and routinely conduct analysis of data on all facets of vehicle service operations including warranty administration, service operations and customer assistance cases. A high level of cross-collaboration is required to root cause sophisticated service-related issues.

If you desire to become a valued and trusted business partner to General Motors’ dealership channel, and possess experience working with we strongly encourage you to apply!

Responsibilities:

  • Service department safety

  • Improve dealership service cycle time.

  • Advance vehicle repair issues for additional support.

  • Support dealership processes to prevent delivery of vehicles with open recalls.

  • Champion the resolution of Customer Assistance Center (CAC) cases.

  • Engage with customers in special cases.

  • Resolve Goodwill, Warranty and Policy Requests.

  • Ensure district STS training compliance.

  • Responsible for improving the technician experience.

  • Ensure compliance to parts retention policies for warranty repairs.


Additional Description

Qualifications:

  • 3 years of hands-on experience leading, guiding, and improving dealership service operations in a wholesale or retail environment.

  • Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance

  • Ability to work cross-collaborate with customers and partners.

  • Ability to analyze data and improve processes

  • Strong written and oral communication skills

  • Fosters open, inclusive culture that supports learning and encourages collaboration.


About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.