The role of Technical operations engineer, will provide data, analyze information in support of next generation system releases and improvement to overall driver and passenger experiences. Primary role will include analyzing defects that are related with engineering and customer vehicles in root causing the issue, establishing metrics and monitors ensuring optimal performance. This role is technical and requires deep understanding of modern system/application interaction in a high energy and fast changing environment.
The person in this role will work cross-functionally and globally collaborating with business/product owners, IT development and operations, engineering, and call center teams to ensure the flawless delivery of connected services. The ideal candidate will also have a strong understanding of databases and possess analytical as well as proven problem-solving abilities.
Leads and generates technical solutions including specifying of requirements, functional decomposition, analysis, development and testing for current, new and major programs
Lead development of software system team design content and software anomaly corrections.
Performs complex design analysis
Specifies and balances system requirements
Provide, communicate, and support common best practices among software community
Performs as Subject Matter Expert (SME) for at least one platform or application component
Required Skills and Experience:
Bachelor’s degree in computer science, engineering, information systems or other related field, or equivalent experience.
Advanced proficiency in interacting with relational databases in Oracle as well as writing and analyzing SQL
Experience in Big Data ecosystem, preferable Hadoop
Strong analytical and problem solving skills
Demonstrated ability to organize and correlate big data sets from various data sources for an in-depth domain analysis.
Knowledge of OnStar Systems and Databases
Experience integrating various data sources with business intelligence solutions, preferably Power BI
High level of interpersonal skills to work effectively with others
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.