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Rapid Response Team Analyst


Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired.

This position may require an employee to be onsite every other week.

Who You Are

In this role, you will have the opportunity to collaborate with CCMS innovation teams to develop a strong understanding of the global integrated services and global system. This support includes participation int he 24 X 7 on call mode, where you will be a part of P1 and performing Incident Management for P2 severity incidents. Whether your background is in IT or Engineering, if your technical background is strong with software development and implementation within a business environment, we want you on our team! Apply today!

What You Do

  • Perform Problem Management and RCA (root-cause analysis)

  • Demonstrate knowledge of Service Operations concepts (ITIL)

  • Facilitate collaboration and teamwork cross functionally technologies to drive RCA

  • Identify and initiate continuous process improvement for operational efficiency

  • Provide support and guidance on system implementation

  • Manage and close operational issues during releases

Additional Description

What You Need

  • Bachelor’s degree from an accredited institution

  • Familiarity with PCF & Kubernetes

  • Experience in installing, configuring, administrating, and performance tuning of Oracle WebLogic (or similar application server products) and SOA products including Server and Portal

  • A solid understanding of both UNIX-based (Linux, Solaris, HP-UX) and Window Operating systems

  • 3+ years’ experience delivering Java / J2EE Business Solutions (Client side scripting, HTML5, CSS3, Java, J2EE, JMS, MVC framework, Web Services, Unix/MS Windows Shells)

  • 2+ years experience SQL/Oracle

  • 2+ years experience with OO analysis and design experience

  • Experience in delivering enterprise solutions with Spring Framework using Spring boot, JDBC Security and Micro services

  • Proficiency with Git, JDBC, SQL database-stored procedures and isolation levels, JPA, Web Services (REST and/or SOAP) and XML, messaging (Kafka)

  • Experience with Agile Dev Techniques (including TDD, JUnit, Mocks)

  • Experience with CI/CD Technologies / Best Practices (Jenkins, Build pipelines, GitFlow, etc)

  • Effective communication

What Would Be Even Better

  • Bachelor's Degree in computer science, software engineering, information systems

  • At least 3+ years relevant experience in the business environment

  • Agile team experience in regularly delivered software while practicing code review

  • Experience with creation of self-contained, reusable, and testable modules and components in front-end and back-end w

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.