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Senior Observability Engineer


This is a Hybrid position within our IT Organization. The role will allow employees to work offsite but will also require onsite work based on business needs. The selected candidate will be expected to commute to the innovation center to which they are assigned as their primary GM facility. Relocation may be provided.

The Senior Observability Engineer is a technical leader position requiring knowledge and passion for improving system reliability, building automation and solving problems. This individual will manage inspire a team of software development engineers, quality engineers and data analysts to adopt industry leading observability practices that will improve monitoring and measurability of core applications within the organizational portfolio.

This individual and the team he/she is leading will increase our ability to infer internal performance by increasing our knowledge of external outputs and their correlation. This will further improve the reliability of GM’s business critical services in a complex distributed system. You will be directly responsible for the development and implementation of solutions and techniques that strive to improve operational KPI’s, as well as envisioning and building dashboards to highlight these KPIs, and automating tasks which previously were manual. Crafting scalable engineering solutions allowing for quicker insights will be at the heart of what you do. As a technical leader with vision you will study and understand SRE industry standard methodology and help to elevate GM’s maturity and status within the broader SRE community.

Additional Description

Key Responsibilities:

  • You are able to lead a team of observability analysts and engineers and will drive the team to produce results
  • You are passionate about building and operating highly observable distributed systems at scale in production.
  • You understand the challenges and trade-offs to be made when building and deploying new systems to production.
  • You can collaborate on a team to build, review and help design high-quality software and systems.
  • You have a validated foundation in RESTful APIs, data structures, algorithms, software design and security.
  • You are expected to be a self-starter, innovative and always looking for new ways to contribute to the team.
  • You will lead, mentor, and partner with team members and other groups.

Key Knowledge/Skills/Abilities:

  • Bachelor's degree in Computer Science, Information Systems, Business, or related field of study or any combination of equivalent experience, education and training.
  • Minimum 7 years of technical experience supporting application using enterprise monitoring and logging solutions and methodologies
  • Moderate experience in support of full stack application and highly distributed systems with high transaction volume.
  • Strong foundational knowledge of SRE standard methodologies and prior experience with implementing SRE practices within a team.
  • Strong understanding of observability tools (ELK Stack, Dynatrace, Splunk and New Relic) and a tested strategy that simplifies implementation and improves monitoring coverage.
  • Experience creating libraries, tools, and automation to help ensure that critical event data is captured, reported, and alerted appropriately
  • Experience with container deployment and orchestration technologies at scale with knowledge of the fundamentals to include service discovery, deployments, monitoring, scheduling, and load balancing
  • Ability to align engineering, quality, and operations teams to common goals and drive multi-functional collaboration.
  • Experience engaging peer teams to drive root cause analysis of critical incidents.
  • Mentor a complementary team of engineers and collaborate with them to deliver high-quality solutions.
  • Excellent verbal and written communication and collaboration skills to effectively connect with both technical and business teams.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.