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Service Engineer - Power and Signal Distribution Systems (PSDS)

Description

This is a  Hybrid  position within our CCA Organization. The role will allow employees to work offsite, but will also require onsite work based on business needs.

  • This position requires an employee to be onsite  monthly.

The Power and Signal Distribution Systems (PSDS) Service Team is hiring for 2 positions:

  • Service Integration Engineer
  • Service Release Engineer

Key Responsibilities:

The function of the  Power and Signal Distribution - Service Integration Engineer (SIE) , is to protect Serviceability of Design for their assign program(s) as it relates to on-vehicle repair. In addition, this team assists the Electrical Service Information Developers with the service strategies for “on car” diagnostic service procedures and Schematics Development work.

  • Build special service tools and procedures, communicate and advocate service technical requirements for serviceability in various engineering teams and forums

  • Seek opportunities for innovation by converging on leading data and implementing continuous improvement initiatives to achieve warranty cost avoidance targets, including developing, documenting, and resolving service issues by using data and case analysis

  • Exhibits appropriate interpersonal styles and communication methods to work reliably with business partners to meet mutual goals, develops and maintain constructive and coordinated working partnerships, and seek out opportunities for collaborative experiences.

The function of the  Power and Signal Distribution - Service Release Engineer (SRE) , is to release service parts into the aftersales parts catalog/distribution system to be made available for order by our dealerships. In addition, this team works closely with the SIE team to adjust release strategy based upon service requirements.

  • Collaborate with Design Release Engineers and Service Integration Engineers to author ECRs for component release.

  • Author/maintain change notes in the Aftersales Release and Cataloging (ARC) system

  • Exhibits appropriate interpersonal styles and communication methods to work reliably with business partners to meet mutual goals, develops and maintain constructive and coordinated working partnerships, and seek out opportunities for collaborative experiences.

SIE & SRE Responsibilities:

  • Program-Vehicle Compartment Based Serviceability focus

  • Engaged from AVDC through Launch

  • Compartment Integration Teams (CIT)/Design Reviews

  • Represent Aftersales within the global vehicle development process (GVDP) framework on programs from initiation in the Advance Vehicle Development Center (AVDC) through Launch to communicate and implement strategies to improve vehicle serviceability and avoid warranty/customer costs. (Advanced Serviceability of Design)

  • Communicate and advocate service technical requirements for serviceability including Sub-System Technical Specification (SSTS) and Component Technical Specifications (CTS)

  • Develop/maintain Advance Serviceability of Design (ASD) Validation Plans

  • Develop and validate special service tools for vehicle repairs

  • Represent Aftersales in Engineering Peer Reviews

  • Identify, document, address or advance serviceability issues as appropriate

  • Service Issue Database

  • Technical Case Development

  • Advance issues through Auros / PRTS

  • Coordinate with Aftersales Program Readiness Manager (APRM) through program development

  • Support Service Manual and Service Bulletin development, as required and the Owner's Manual Development Team

  • Warranty Cost Avoidance - Assist with meeting financial commitments through attaining budget target and achievement of warranty cost avoidance targets, developing, documenting, and resolving service issues applying case analysis.

  • Integrates Service Procedure Optimization

  • Apply math data, knowledge/experience & on-vehicle evaluations within each commodity to converge upon the most efficient removal & installation procedures for development of the most optimized repair procedures for GM Technicians

  • Collaborate with the Mechanical Service Information & Labor Time Development teams


Additional Description

Required Qualifications:

  • Bachelor's Degree in Engineering or Automotive Technology, or equivalent experience

  • High level of communication and interpersonal skills

  • Sound analytical ability where problems are unusual and difficult

  • Understanding of engineering theory/principles and operation of mechanical mechanisms

  • Knowledge of GM's engineering related computer software (GPDS, E2, APM, TcAE, Vis Mockup) and proficient with Microsoft Office software

Preferred Qualifications:

  • Automotive service experience

  • Solid understanding of automotive service practices and procedures and demonstrated knowledge of vehicle systems.

  • GM dealership or field experience

  • Hands on experience in automotive diagnosis and repair


About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.