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Service Parts Engineer


Hybrid: This position does not require an employee to be on-site full-time to perform most effectively.  The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired.

  • This position requires an employee to be onsite 1-4 x per year

CCA's Global Aftersales Engineering organization has responsibility for the service deliverable readiness of every GM vehicle globally. These include service part release, service information, labor time guide, service part catalogue, diagnostic software, service programming, pre-delivery inspection forms, customer service information and special tools. Responsible for efficiently and effectively facilitating the execution of Aftersales Engineering work within their specific function.

Within the Electronic Parts Catalog, the employee will develop, validate, and implement common serviceability specifications, service part release/information and simultaneous production across multiple vehicle platforms. Represent Aftersales Engineering within the Global Vehicle Development Process and with Product Engineering at the assigned Body Subsystem Core PDT(s). Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.


  • Support the Service Parts Information (SPI) global team in Aftersales Release and Cataloging (ARC) Project: Business requirement development, user and system training, system documentation, performance, and end user acceptance.

  • ARC system writer code routing maintenance & ECA reassignment support.

  • Support supply chain by tracking and managing temporary reinstate and discontinuation related activities

  • Assist in training the Bundled Service Provider team as necessary

  • Assist in the maintenance and development of departmental policies and procedures

  • Comprehends manufacturing data and engineering releases to deliver the usage for aftersales service

  • Create and Deliver parts usage reports using database queries

  • Support special projects related to Service Parts Information

  • Assist in Global AID database cases to enquire and close any open actions

Additional Description

Required Qualifications

  • Bachelor's Degree in Engineering or Automotive Technology or relevant/equivalent experience

  • High level of oral and written communication skills

  • Adept analytical ability where problems are unusual and difficult

  • Effective interpersonal skills to work independently and effectively with others

  • Demonstrated technical and professional skills in job-related areas

Preferred Qualification

  • Strong knowledge of part release and change management within CCA’s Aftersales part release systems.

  • Knowledge of GM’s engineering related computer software (GPDS, E2, APM, TcAE, Vis Mockup) and proficient with Microsoft Office software.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.