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WMS Process Analyst


Hybrid: This position does not require an employee to be on-site full-time to perform most effectively.  The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired.

- This position requires an employee to be onsite 1-3 times per week, and will require domestic travel to support the WMS deployments across the CCA Network.  

The WMS Process Analysts will play a significant and crucial role in the deployment of the WMS across the North America CCA Network. This WMS Deployment Organization is the sole owner for delivering deployments of the new WMS. As Process analysts, you will will work hand in hand with our IT partners, warehousing team members, and other supporting functions to ensure deployments are delivered on time without defects per the WMS Roadmap.

Each deployment project will consist of numerous phases that include: Initiate, Plan, Execute, Supervise and Close. Each phase has major project landmarks that will be completed to ensure a successful deployment. Each delivery has defined KPIs with full alignment of the reimagination of the CCA network. WMS Process Analysts will coordinate problem and incident management as the application reaches the implementation phase. Post implementation, our teams own the identification and implementation of bold efficiency and cost reduction targets, with the support of the business.

  • Responsibilities:

    • Work with the warehouse operations to define and deploy our new Warehouse Management System (WMS).

    • Define use case stories for all processes and then execute user acceptance testing

    • Develop standardized operating procedures for end users

    • Participate in workshops to optimize the use of the software application

    • Become the subject matter expert on the system and process for specified functions (i.e. Receiving, Shipping, Reporting)

    • Influence and define process improvements by understanding the current ‘As Is’ state to map future state

    • Support continuous improvement efforts by working cross functionally with the IT and Business team

    • Fosters open, inclusive culture that supports learning and encourages collaboration

    • Implement system improvements, support testing and production support

FOR GM INTERNAL CANDIDATES:  This role is posted at both the 7 and 6 level. The determination by HR and the Hiring Manager as to whether an offer will be lateral or promotional will be based on a candidate´s relevant experience and whether the role will amount to a significant increase in level of responsibility.

Additional Description


  • Bachelor’s degree or equivalent experience in Warehousing & Distribution

  • Prior experience using analytical applications such as power BI

  • Prior experience using warehouse management systems

  • Excellent communication skills (verbal and written) across organizations

  • Ability to prepare and present material to leadership effectively

  • High level of analytical ability where problems are unusual, difficult, or complex

  • Ability to lead problem solving activities and manage resolution targets

  • Anticipates business needs and is comfortable dealing with ambiguity

  • Ability to collaborate within a global & cross-functional team to leverage resources and knowledge

  • Proficient computer skills –MS Suite/Excel/Access (required), IMS

  • In-depth business knowledge of GMS lean principles

  • Excellent analytical, problem-solving skills, interpersonal skills, and creativity.

  • Responsive and understanding of business issues and data challenges in Aftersales and IT Systems

  • Travel up to 30% to Metro Detroit and our PDC locations across the US.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.