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Salesforce Administrator (GM Energy - Night Shift)

  • 위치
    • Taguig City, National Capital Region (Manila)
  • 일정 Full time
  • 게시됨

설명

About GM Energy
Are you passionate about being a part of a start-up that will transform General Motors? Are you interested in entering the fastest growing industry, Energy & Power? GM’s energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities and software platforms needed to operate and aggregate these assets on the grid. This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. GM’s resources, reach, and all-EV future can deliver that future. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion.

Job Overview

The Salesforce Administrator will play a critical role in supporting our sales team to meet their KPIs which include leads contacted, lead conversion rate and velocity, opportunity conversion rate and velocity, revenue generated, and burn rate tracking. The successful candidate will be an expert in Salesforce with proficiency in both Sales and Service Clouds, tasked with managing our CRM to maintain high data quality, custom automation, integration with other systems, and providing actionable insights through regular reporting.

Key Responsibilities:

  • Oversee the management of Salesforce CRM including user management, data grooming, deduplication, and assignment of leads to sales agents.
  • Develop and refine custom automation processes within Salesforce, aligning with sales KPIs and ensuring seamless lead-to-opportunity conversion.
  • Maintain high standards of data quality and integrity across the CRM, implementing best practices in data management and governance.
  • Conduct bi-monthly reporting for management, providing insights into lead generation, pipeline analysis, sales agent efficiency, and revenue forecasting.
  • Facilitate Salesforce training sessions for the sales team, ensuring they can fully leverage the CRM in the sales process.
  • Recommend and integrate tools or plugins to enhance sales efficiency and performance within Salesforce.
  • Stay updated with the latest Salesforce features and updates, evaluating their potential impact and utility for the organization.
  • Collaborate with the sales team to understand their CRM needs and tailor the Salesforce environment accordingly.
  • Participate in strategic planning and operations meetings as the Salesforce subject matter expert.
  • Drive continuous improvement of the Salesforce CRM in alignment with evolving business requirements.

Working Conditions:

  • The role will require flexibility to adapt to peak sales periods, particularly in Q2, Q3, and Q4.
  • This is a collaborative, team-oriented position within a matrix organization that requires cross-functional interaction and decision-making.

[Additional Description]

Qualifications:

  • Proven experience as a Salesforce Administrator with in-depth knowledge of Sales Cloud and Service Cloud.
  • Strong understanding of Salesforce CRM best practices and functionality.
  • Ability to manage Salesforce customizations and integrations with other platforms.
  • Excellent analytical skills and proficiency in generating and interpreting sales reports.
  • Strong interpersonal and communication skills to collaborate effectively with sales agents and management.
  • A proactive approach to problem-solving and process improvement.
  • Not required but preferred: Salesforce certifications or equivalent demonstrated proficiency.
  • Experience in a fast-paced, high-growth environment, able to adapt to changing business needs.
  • Ambition to grow into a product manager role with expanded responsibilities.

Career Path:

  • The Salesforce Administrator has the opportunity to progress into a product manager role for Salesforce, overseeing broader strategy and system enhancements.

Important: This is a night-shift, hybrid role.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 Careers.Accommodations@GM.com으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.