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Digital Retail Manager

  • 위치
    • Shanghai, Shanghai
  • 일정 Full time
  • 게시됨

설명

Roles & Responsibilities:

Annual Scope:

  • Develop in-depth understanding of GMPI business and its overall operations.
  • Tactical campaigns calendar planning and optimizations (both digital retail + in-store merchandise display+activities).
  • Annual KPIs setting and estimation.
  • Annual budget rolling forecast and accuracy.
  • Annual inventory rolling forecast and accuracy.
  • Annual operations efficiency optimizations planning.
  • Annual agency SoW and KPIs development.
  • Co-work with Merchandise Manager and Customer Satisfaction team on the annual operations requirements of Giveaway and Goodwill/Compensation scope.
  • Co-work with Partnership team to identify suitable partners or brands to kickoff collaboration discussions.
  • New channels/platforms planning, scouting innovative practices from retail industry as well as new digital channels or technology opportunities and constrains.
  • Lead market analytics to understand market trends identifying the next growth opportunities or to address business needs. Regular and ad-hoc market update or competition report required and on demand.
  • Pitch activations planning.
  • Digital Retail Team development planning (headcount planning).

Daily Operations Scope:

  • Monthly budget usage tracking and management.
  • Monthly payments and accruals tracking, reporting and process related works required.
  • DR activation campaigns development, implementation, tracking and monitoring.
  • Implementation and management of in-store merchandise display+activities.
  • Regular stock-taking based on Finance/Audit requirements.
  • Development and management of digital retail members.
  • Track, monitor and grow sales of all products and services (excluding new and re-sale vehicles) on DR platforms.
  • Daily operations running, management, optimization, monitoring and reporting.
  • Management of TP Operations Agency on operations executions.
  • Co-work with Merchandise Manager and Customer Satisfaction team on the operations works of Giveaway and Goodwill/Compensation scope.
  • Platform relations building for resources reservations (especially public domains).
  • Co-work with Partnership team on discussions and negotiations with suitable partners or brands to develop innovative and attractive products or campaigns.
  • Regular close communications and follow-ups with BI team on data tracking, analytics and dashboard/reporting generation.
  • Regular close communications and follow-ups with Digital Product and IT Development teams on detailed requirements map-out, testing (e.g. UAT, SIT, etc)
  • Developing of content, creatives for both promotions and POSM.
  • Ensure synergy and effective communications with cross teams (Marketing, GMPI and GM China).
  • Monthly recon with Finance and Tax teams.
  • New channels/platforms development.
  • Continual optimizing of development of required middleware and backend systems iterations.
  • SOP optimizations.
  • Develop new related SOPs whenever necessary.
  • Lead all related pitches, work on all required processes and develop all related documents (such as SoW, scoring grids, etc).
  • Digital Retail team headcount recruitment.
  • Digital Retail team trainings and skills upgrading.

[Additional Description]

Competencies:

  • Highly organized, detail oriented and focused on quality control and execution efficiency.
  • Ability to confidently champion innovative ideas and approaches.
  • Understanding of business process management, concepts and techniques, including process design and cost analysis.
  • Team player who can successfully collaborate cross-functionally to drive results.
  • Effectively work and manage agency partners and suppliers.
  • Strong customer centric thinking and proactiveness toward both external customers and internal clients.
  • Strong sense of urgency and ability to move projects forward at a quick pace.
  • Ability to make quick decisions with incomplete or ambiguous data. Able to make sound decisions based on a combination of analysis, wisdom, experience and judgement.
  • Highly effective presentation skills: one-to-one, small and large groups with peers and bosses, internal and external of the organization.
  • Ability to identify issues/opportunities and develop solutions and recommendations.
  • Ability to effectively manage multiple assignments utilizing highly efficient time management.
  • Ability to break down barriers and quickly achieve high impact progress within a bureaucratic organization.
  • Ability to work well in a complex team environment and marshal resources (people, funding, material, support, etc) to get things done; uses resources effectively and efficiently.
  • Ability to work under pressure independently and be flexible in working hours.
  • Ability to travel.

Skills & Knowledge:

  • Strong critical thinking skills.
  • Strong meeting facilitator – inclusive.
  • Outstanding project management capability.
  • Good priority setting.
  • Good MS Office skills (especially but not limited to PowerPoint, Excel, Word, Outlook).
  • Ability to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
  • Able to work efficiently both solo as well as collaborative teamwork.
  • Good command of written English.
  • Good command of spoken English is a plus.

Character:

  • Positive, proactive, resilient, self-motivated, passionate, dare to try, out-of-box thinking, solutions finder, respectful and cheerful.

Qualifications

  • Must have minimal 4-5 years of strong digital retail, e-commerce ecosystem setup (zero to one) and operations management strategy and hands on experience in premium auto or premium brands or services (e,g, 5-star hotels/resorts or airlines, etc).
  • 2-3 years of international 4A Media or Digital agency experience is a plus.
  • Strategic-thinking and implementation experience in premium auto or premium brands or services is preferred.
  • Proven track record of delivering large-sale digital initiatives from conception through completion.
  • User-focused and result-driven. Proven analytical and quantitative skills with the ability to use data to drive prioritization and business cases.
  • Mastering of agile methodologies.
  • Ability to seamlessly work across functional and organizational boundaries with a reputation for influencing an earning trust across levelled and organizations (teams incl. Sales, Marketing, Brand, Customer Experience, Customer Engagement, IT/Operations, Purchase, Legal, Cyber Security, etc.).
  • Demonstrated strong verbal and written communication and presentation skills, including an ability to effectively communicate with both business and technical teams. Proficiency in multi-cultural environment.
  • Excellent interpersonal skills. Leadership/Team spirit/Collaborative mindset.
  • Proven ability to work with senior management.
  • Education:  BA above /Master

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

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