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Service Operations Quality Intern

  • 위치
    • Port Melbourne, Victoria
  • 일정 Full time
  • 게시됨


As the Service Operations Quality Intern, you will support various teams within the GM Aftersales organisation by assisting with the identification, definition, and root cause investigation of product quality issues. The purpose of your role is to ensure any issues are appropriately prioritised within the vehicle problem resolution process.

Your responsibilities include:

  • Support the review of TAC Cases and Field Product Reports (FPR) to discover emerging vehicle issues.

  • Raise and manage Service Engineering Issues (SEI) and Technical Service Bulletins (TSB) to support the Brand Quality Specialist.

  • Using data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities.

  • Assist with the management of Aftersales Top Issues List (TIL) and monitor progress of open issues using global Problem Resolution Tracking System (PRTS).

  • Manage the return of warranty parts to the Returned Parts Assessment Centre (REPAC) to support issue investigations. Conduct part inspections and assist with the return of parts to suppliers and vehicle homerooms as required.

  • Assist with the management of quality and problem resolution forums with suppliers, including the Right-Hand Drive (RHD) remanufacturing process for products sold under the GM Specialty Vehicles (GMSV) brand.

  • Support vehicle homeroom with TSB and PRTS feedback.

  • Assist with preparation and management of Foreman’s Meeting material and presentations.

  • Support Field Service Engineers (FSE) with the diagnosis and management of customer cases.

  • Assist with diagnosis and resolution of Vehicle Exchange (VEX) vehicles.

  • Assist Aftersales Engineering Diagnostic Specialist with current product issues that impact TAC and FSE functions.

  • Assist Aftersales Engineering Diagnostic Specialist with validation activities and issue resolution where required.

  • Assist with management of Aftersales vehicle fleet and use of fleet for issue investigations.

About Us

Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Locally, we're a business with national reach and a proud, rich automotive history, and we’ve got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, or the endless possibilities in the Aftersales space, there's plenty to look forward to.

Our strength is truly our people – we come from all walks of life and celebrate that diversity every chance we get. Whether you’re an intern or a senior leader, your voice counts. We're big on working flexibly, in fact it's become our new global approach to work, we call it “Working Appropriately”. We recognise the value in working how and where you add the most value, so you can expect our partnership when you join the team.

About you

You’re an enthusiastic individual with a desire to learn. You are currently completing a relevant undergraduate degree (In Engineering, Science or a similar discipline) with minimum of two semesters remaining (post internship in 2025). You can demonstrate:

  • A can-do attitude with a great work ethic.

  • Accuracy and attention to detail.

  • Knowledge of vehicle mechanical and electrical systems (not required).

  • Proficient with Microsoft Excel and Power point, as well as experience with other MS Office applications.   

  • Willingness to take on a range of tasks accordingly.

  • Have knowledge relating to data collection/statistics.

  • Ability to plan, prioritise and manage/follow up tasks as required.

Please note: This is a full-time 6-month internship role commencing in June 2024, if your university supports this through a co-op program or professional placements program you can do this as part of your course, alternatively, you will need to defer study for 6 months to conduct this internship. 

[Additional Description]

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 Careers.Accommodations@GM.com으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.