[Skip To Content]

Payroll Analyst - GBS PS Manila Service Center

  • 위치
    • Taguig City, National Capital Region (Manila)
  • 일정 Full time
  • 게시됨

설명

You will provide subject matter expertise for aspects of transformation operations at your respective business unit level. You will work to deliver pre-identified strategic objectives. You are a critical partner, interacting with other People Services teams, customers and internal partners. You will lead and provide direction to a team of individuals; supervising large teams of employees with similar functional responsibilities.

[Additional Description]

Duties:

  • Responsible for the administration of day-to-day People Services cases and activities being handled by People Services professionals, which are received from various business units, GBS sites, etcetera. Responsible for supporting the People Services Teams in the execution of other People Services tasks.

  • Responsible for the execution of:

  • Case Processing: Processing of cases received via calls or emails. Prioritizing and working on requests according to nature, urgency, and impact. Monitoring of personal queues and aging cases. Following established processes for calls and case handling, issue resolution including logging and documenting all inquiries into the case management tools, consulting knowledge resources, and escalating the case to other tiers and following through to resolution. Serving as the single point of contact for HR Representatives, Employees, and People Leaders and be responsible for query resolution. Ensuring high-quality standards for all tasks assigned. Adhering to service level agreements (SLAs) established for case management. Referring to the People Services Supervisor and/or Senior Analyst-Team Lead cases that are prone or have already been raised to escalation stage.

  • Continuous Improvement: Suggesting process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Maintaining and updating job aids and standard operating procedures knowledgebase.

  • Project Participation: Participating in project teams and system testing for performance improvement and initiatives.

  • Operational Efficiency: Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Maintaining confidentiality of employee information according to established practice. Performing based on the approved guidelines and job aids. Performing peer check / post audit escalated issues and post audit.

  • Complaint Handling and Escalation: Ensuring timely resolution of clients’ issues and concerns. Escalating of complex transactions to the People Services Supervisor and/or Senior Analyst-Team Lead.

Knowledge Requirements:

  • Hands on experience working with and proficiency in Workday, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.

  • Experience managing documentation of business processes including specifications, test scripts, training material, and change control.

  • Written and verbal proficiency in various languages, depending on the specific requirements

Experience / Education:

  • Bachelor’s Degree in Human Resources, Business Administration, or related field is required 

  • Experience handling a role as Analyst for minimum of 2 years in a Shared Services / Contact Center environment

  • Experience working with a diverse and multi-cultural team

  • Experience working for a multinational organization and working with colleagues internationally are preferred

Skills and Key Competencies

  • Action Orientation

  • Customer Focus

  • Drive for Results and Service Excellence

  • Drive for Safety, Quality, and Speed

  • Problem Solving / Analysis

  • Written and Verbal Communication Skills

  • Organizational Skills: Time Management and Prioritization

  • Technical Skills

  • Integrity and Trust

  • Interpersonal Savvy

  • Learning on the Fly

Important: Candidates must be willing to work hybrid on night shift (7:00 PM to 4:00 AM or 8:00 PM to 5:00 AM).

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 Careers.Accommodations@GM.com으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.