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Sales Support Sr. Transformation Analyst

  • 위치
    • Taguig City, National Capital Region (Manila)
  • 일정 Full time
  • 게시됨



Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

Global Sales Reporting is GM’s gold source for our dealer network, dealer contracting, vehicle delivery & sales, and vehicle inventory. 

Our team owns the systems that…
•    Manages our dealer distribution network – Locations, their investors, floor planning, other…
•    Stores our dealer sales & service agreement – what vehicles dealers can/cannot sell and service 
•    Communicates global sales counting – GM, our competitors, Joint Ventures, others…
•    Supports internal and external delivery & stock performance reporting – Information used within GM, sent to government entities (i.e. Securities Exchange Commission), our investors  
•    Maintains vehicle information – VINs, sales history  
•    Manages key analytic reporting tools
•    Entry point for our customer’s data

What You’ll Do

  • Provide world-class support for the Global Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions
  • Develop a deep understanding of the business via documentation, training, and workshops  to understand  business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablers
  • Support communication to our business users
  • Develop and present training materials to a global audience
  • Develop standardized reporting tools and dashboards to enhance the customer experience
  • Understand business requirements and acceptance criteria to perform a logical test to prove the functionality
  • Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testingCreate a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test plan
  • Provide and maintain clear status in reporting during UAT for responsibility, escalation, and execution
  • Prepare and maintain validation evidence of test status through screen shots and test case progression
  • Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions
  • Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation activities that impact the results of the company
  • Update and maintain operations process, desk procedures and other documentation
  • Collaborate globally and cross-functionally with various partners across different business functions to understand business processes
  • Develop user stories to document business requirements, prepare user acceptance test plans, and support technology deployments.

[Additional Description]

Your Skills & Abilities (Required Qualifications)

  • A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field
  • 5+ years of relevant work experience in business and process transformation, consulting, and project management
  • Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements
  • Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
  • Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results
  • Internal controls experience and knowledge is preferable.
  • Experience with Agile / Scrum framework is preferable.
  • Working level knowledge of Power BI and KNIME
  • Experience in managing end-to-end test cycles
  • Willingness to work on night shift

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Experience in developing training manuals and conducting training is preferable.
  • Affinity with technology and/or familiarity with analytics tools and techniques
  • Highly motivated and willing to learn and take on new challenges
  • Excellent written and verbal communication skills
  • Highly proficient in Microsoft Office applications

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 Careers.Accommodations@GM.com으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.