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Digital Product Owner, Sales & Delivery The Durant Guild

  • 위치
    • Shanghai, Shanghai
  • 일정 Full time
  • 게시됨

설명

Work Arrangement

This role is categorized as on-site. This means the successful candidate is expected to report to HQ Building in Shanghai, China five times per week.

The Role -

The primary purpose of the Product Manager for Sales and Delivery Applications is to oversee the development and management of digital products related to sales to delivery processes. This role involves end-to-end management within the Direct-to-Consumer (DTC) model to ensure seamless integration and optimization across various platforms.

What You’ll Do -

  • Product Leadership: Act as the product manager for sales and delivery, including tools for sales tracking, leads management, order fulfillment, delivery logistics, and customer relationship management (CRM). Lead the development and enhancement of these systems to improve sales efficiency and delivery accuracy.
  • Lead and Opportunity Management: define, develop, and optimize systems that capture, track, and nurture leads and opportunities throughout the sales cycle. This includes designing and implementing features for lead capture and scoring, managing the sales pipeline, and ensuring seamless integration with other sales platforms. You will oversee automation of lead handling processes, ensure data quality, and create tools to support opportunity tracking and analysis. Additionally, you will work to align these systems with business goals, provide training and support for users, and continuously evaluate new technologies to enhance system performance.
  • Order Fulfillment: Manage the vehicle order fulfillment process, including coordination between sales, inventory, and logistics teams. Develop and implement systems to track order status, manage delivery schedules, and ensure timely and accurate vehicle delivery to customers.
  • Integration Management: Supervise the integration of delivery platforms with third-party systems, partners, and external service providers. Ensure smooth data flow and interoperability between sales, delivery, and other operational systems, covering B2B, B2C, and internal processes.
  • Cross-Functional Collaboration: Collaborate closely with Cybersecurity, IT, Legal, Compliance, and other support teams to manage risks and ensure that all products and projects adhere to security, legal, and compliance requirements. Work with these teams to resolve issues and ensure smooth project progress.
  • Decision Making: Make strategic trade-off decisions related to feature prioritization, technical feasibility, and development timelines. Balance business needs with technical capabilities, and address challenges related to lead/order management, vehicle tracking, and delivery logistics.
  • Communication: Effectively communicate product strategies, updates, and solutions to leadership and other stakeholders. Provide regular status reports and insights on sales and delivery system performance, including opportunities for improvement and strategic recommendations.
  • Opportunity Identification: Identify and pursue new opportunities for enhancing sales and delivery systems, including the integration of emerging technologies and best practices. Stay abreast of industry trends and competitive landscape to drive continuous improvement and maintain a leading edge in the market.

[Additional Description]

Your Skills & Abilities (Required Qualifications)​​  

  • CET 4 or above English capability, TOEFL or IELTS would be preferred
  • Degree holder or equivalent, majoring in information technology, computer science or relevant field
  • Knowledge of automotive digital experience, customer trends
  • 5+ years of experience in product management, with a focus on sales and delivery systems. Proven track record in managing end-to-end sales processes and delivery systems in a complex, multi-channel environment.
  • 7+ years of experience in Program management and technical/information technology project management
  • Experience working under pressure with various stakeholder teams
  • Experience of agile software development process
  • Familiarity with alternative business models and ability to apply to a range of opportunities
  • Drive to result under high pressure, logic thinking and able to see the whole picture
  • Experience of Joint Venture and other 3rd parties relationship management

What Will Give You a Competitive Edge (Preferred Qualifications):

  • Excellent strategic agility – ability to recognize & capitalize on opportunities, identify and avoid threats, and pivot when needed
  • Excellent communication skills in both English and Chinese
  • Strong collaboration, influencing, and negotiation skills
  • Customer focus
  • Relationship skills to create a network of contacts internally and externally
  • Good analytical skills

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 Careers.Accommodations@GM.com으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.