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Staff System Engineer - Contact Center Voice Technologies

  • 위치
    • Austin, Texas
    • Roswell, Georgia
    • Warren, Michigan
  • 일정 Full time
  • 게시됨

설명

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to onsite three times per week.

The Role

In this role, you will be responsible for developing, architecting, and supporting Nice CXone voice systems to enhance our Contact Center voice technologies. As we transition from an on-premises solution to a cloud-based environment, your expertise will play a crucial role in ensuring a seamless and effective migration, optimizing performance, and delivering scalable, future-proof solutions for our voice operations.

What You’ll Do

  • Develop, architect, and support complex Nice CXone voice systems , including inContact Studio scripting, Adapters, Automation, AI, Natural Language Processing (NLP), and workforce management, for a large-scale distributed enterprise contact center.

  • Design and implement large-scale voice integrations with Customer Relationship Management (CRM) systems, such as Salesforce.

  • Collaborate with network engineers to ensure seamless integration with voice carriers, voice networking, Session Initiation Protocol (SIP), Session Border Controllers (SBC), and WebRTC, supporting large-scale enterprise contact center operations.

  • Analyze and troubleshoot issues in cloud and hybrid multi-cloud environments, focusing on large-scale distributed contact center systems to maintain optimal performance.

[Additional Description]

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s degree in Computer Science, Engineering or related
  • Seven (7) years experience in information technology developing and architecting highly available, complex, distributed, component-based, service-oriented, event-driven architecture solutions for an enterprise contact center.
  • Five (5) years experience developing, architecting, and supporting complex Nice CXone voice systems including inContact Studio scripting, Adapters, Automation and AI, Natural Language Processing (NLP), and workforce management supporting large scale distributed enterprise contact centers.
  • Experience with voice technologies that include voice carrier integration, voice networking, Session Initiation Protocol (SIP), Session Border Controllers (SBC), and WebRTC in support of large-scale enterprise contact centers.
  • Experienced designing, developing, analyzing and troubleshooting large-
    scale distributed contact center systems in the cloud as well as hybrid
    multi-cloud environments.
  • Knowledge of general architectural patterns, technologies, and architecture management processes
  • Experience developing, architecting, and supporting large scale complex
    Custom Relationship Management systems such as Salesforce

This job may be eligible for relocation benefits. 

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 Careers.Accommodations@GM.com으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.