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Travel & Expense Analyst

  • 위치
    • Taguig City, National Capital Region (Manila)
  • 일정 Full time
  • 게시됨

설명

Sponsorship:   GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

The Global Travel & Expense (T&E) Team is dedicated to providing exceptional travel and expense services that prioritize safety and cost-effectiveness for our employees. We streamline the travel process, ensuring that every journey from point A to B is efficient and hassle-free. Our commitment to excellence not only enhances employee satisfaction but also supports the overall goals of the organization.

What You'll Do

  • Process travel and expense related cases assigned through Siebel, prioritizing, and addressing requests based on nature, urgency, and impact. Monitor personal queues and aging cases.

  • Answer and process phone inquiries and voicemails (CCA).

  • Follow established processes for timely case handling and issue resolution, including logging and documenting all inquiries in the case management tool, consulting knowledge resources, escalating cases as needed, and ensuring follow-through to resolution.

  • Communicate with employees regarding discrepancies in their expense reports.

  • Serve as the primary point of contact for employees and take responsibility for resolving queries.

  • Ensure high-quality standards for all assigned tasks.

  • Adhere to service level agreements (SLAs) for case management.

  • Escalate cases to the Senior Analyst, Team Lead, or Transportation Services Supervisor when necessary.

  • Suggest process improvements to drive operational efficiency, service excellence, and quality, speed, and safety.

  • Maintain and update job aids, standard operating procedures, and the knowledge base.

  • Comply with the Master Process, Global Travel and Expense policy, Global Service Level Agreement, GM Corporate Policies, external regulatory requirements, and approved desktop procedures and job aids. Ensure confidentiality of employee information in line with established practices.

  • Strive to meet targets for key metrics, including NPS, CSAT, QA Scores, and Resolution Rates.

  • Willing to undergo cross-training and handle back-office tasks, including audits.

[Additional Description]

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s Degree in Human Resources, Business Administration, or related field
  • Experience handling a role in a Shared Services / Contact Center / Call Handling environment.
  • Experience in Microsoft Excel, Microsoft PowerPoint, Microsoft Word, SAP
  • Above average communication skills
  • Willingness to work hybrid on night shift

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Experience working with a diverse and multi-cultural team
  • Experience working for a multinational organization and working with colleagues internationally are preferred

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 Careers.Accommodations@GM.com으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.