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ServiceNow HR Service Delivery (HRSD) Product Owner

  • 위치
    • Taguig City, National Capital Region (Manila)
  • 일정 Full time
  • 게시됨
  • Job Requisition JR-202506347

설명

Sponsorship:   GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement ​​  
This role is categorized as hybrid, mid to night shift. This means the successful candidate is expected to report to the GM Philippines office one to three times per week or month, or other frequency dictated by the business.
 

The Role

The HR Service Delivery (HRSD) Product Owner is a member of the HR Technology team and responsible for implementation and evolution of the ServiceNow HRSD platform. This role will have direct reports and be responsible for strategy and delivery of seamless and intelligent employee experiences using the ServiceNow HRSD platform. 

The Product Owner works closely with People Services, HR Technology and IT stakeholders to implement scalable solutions and responsible for defining and executing the HRSD product roadmap, aligning with HR organization goals and helping maximize value from investments in ServiceNow, Workday HCM and Agentic AI platforms such as Moveworks.

What You'll Do

  • Own the ServiceNow HRSD product roadmap, backlog and delivery of solutions that enhance employee experience.

  • Champion the use of ServiceNow’s Unified Data Fabric and native AI/ML capabilities to streamline workflows and enhance automation.

  • Ensure solutions are aligned with enterprise architecture, governance and security standards.

  • Join the HRSD implementation team and create an operational model to support HRSD after go-live (in collaboration with cross functional stakeholders).

  • Ensure seamless integration with Workday HCM, maximizing bi-directional data flow and alignment across systems.

  • Partner with HR Technology and IT teams to design and implement workflows with agentic AI systems such as Moveworks, enabling conversational AI services for employees.

  • Collaborate and lead team members including Developers, System Administrator, and Citizen Developers.

  • Facilitate agile backlog grooming, standup meetings, retrospectives, etc., to ensure user stories and requirements are clearly defined and delivered iteratively.

  • Partner with COEs, and HR Technology and operations teams to gather needs, align priorities, and translate business objectives into digital capabilities.

  • Provide technical leadership and oversight for platform upgrades, training, and adoption across the enterprise.

  • Leverage ServiceNow reporting and analytics capabilities to monitor usage, measure ROI, and continuously optimize performance.

[Additional Description]

Your Skills and Abilities (Required Qualifications)

  • Bachelor's degree in technology or equivalent

  • 5+ years experience in HR Technology or HR Operations with a focus on ServiceNow HRSD

  • Demonstrated experience leading HRSD implementations, including configuration and testing

  • Experience working in a hybrid ServiceNow operating model where the platform is managed between HR Technology, Shared Services and IT

  • Familiarity with ServiceNow’s Unified Data Fabric and native AI capabilities

  • Strong background in agile product ownership, with experience defining and managing backlogs

  • Excellent communication and stakeholder engagement skills across HR, IT, and leadership teams

  • Understanding of low-code/no-code development and governance in enterprise platforms

  • Willingness to work on night shift (mid to night shift, flexible working hours to support US time zones)

What Will Give You A Competitive Edge (Preferred Qualifications)

  • ServiceNow Certified HRSD Implementer or equivalent implementation experience

  • ServiceNow Certified System Administrator (CSA)

  • Knowledge of agentic AI systems (e.g., Moveworks) and experience integrating them into enterprise HR ecosystems

  • Expertise in Workday HCM configuration or integrations

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.