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Business Systems Analyst, GBS Travel & Expense

  • 위치
    • Taguig City, National Capital Region (Manila)
  • 일정 Full time
  • 게시됨
  • Job Requisition JR-202509794

설명

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

The Business Systems Analyst role within the GBS T&E Transformation and Technology team is a pivotal position that drives efficiency and innovation in managing travel and expense processes. Transformation and Technology team is responsible for leading all system processes for SAP Concur, WalkMe and Hitpoint-Fapiaforce including project management, system enhancements, day-to-day activities, and other various transformation initiatives. 

As a Business Systems Analyst in the Transformation and Technology team, you will be at the forefront of driving process improvements and implementing innovative solutions. You will be responsible for processing day-to-day operations for T&E systems, supporting end users and key stakeholders. You will also collaborate with area projects implementation, system enhancements, elaborate end user training materials and vendor management activities.

What You’ll Do

  • Create and prioritize SAP Concur/WalkMe/Hitpoint-Fapiaforce support tickets requests according to nature, urgency, and impact. Monitor the resolution for each support ticket
  • Support T&E Help Desk team with Tier 2 level cases responses related to SAP Concur, WalkMe, and Hitpoint-Fapiaforce within SLA
  • Build and generate reports for stakeholders to support business needs
  • Reprocess Expense Reports in SAP Concur, identifying the root cause and ensuring reports are posted successfully in the General Ledger
  • Create and modify SAP Concur User Profiles for GM and Non-GM users.  Process password resets for non-GM users, access termination and reactivation request for GM and Non-GM user received in Microsoft PowerApps
  • Responsible for SAP Concur system updates due to policy or regulatory changes (example: VAT, mileage rates, audit rules, translation, etc.)
  • Participate in UAT related to any system(s) enhancements
  • Work with IT business partners to trouble shoot SAP Concur/WalkMe/Hitpoint-Fapiaforce interface errors
  • Working closely with Business Systems Lead to on day-to-day business systems activities and identify opportunities for system enhancements
  • Processing, checking and correcting import log errors and unassigned credit card transactions
  • Support Global Transformation and Technology Lead and SAP IT Leads in global and local projects
  • Responsible to create/update systems end user training material
  • Create, update and maintain Tier 2 level cases and Concur End User Surveys dashboard metrics

[Additional Description]

Your Skills & Abilities (Required Qualifications)

  • Bachelor’s Degree in Human Resources, Business Administration, or related field is required. 
  • Experience with developing and delivering training materials
  • Experience working with a diverse and multi-cultural team
  • Preferably with experience working for a multinational organization and colleagues internationally
  • Proficiency in HR systems (Workday), SAP Concur, SAP, Sharepoint, Microsoft PowerApps, Microsoft Planner, Case Management, Knowledge Base, dashboard and reporting tools, and other HR management systems and tools.
  • Experience with Power BI, including developing and maintaining dashboards and reports.
  • Experience managing documentation of business processes including specifications, test scripts, training material, and change control. 

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Demonstrated ability to analyze data and present key insights in formal meetings
  • Demonstrated ability to lead problem solving projects
  • Demonstrated ability with project management
  • Written and verbal proficiency in English
  • Customer focused
  • Ability to drive for quality results and service excellence
  • Ability to drive for safety in the work environment
  • Effective problem solving / analytical skills
  • Effective written and verbal communication skills
  • Effective time management and prioritization
  • Flexibility to work different time zones
  • Technical acumen
  • Integrity and trust
  • Interpersonal savvy
  • Learning on the fly

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.