Descrição
· In this leadership role you will provide technical mentorship and expertise to other team members regarding requests, ongoing maintenance, and incident management.
· You will be responsible for supporting IT systems and/or applications for productive & administrative activities
· Act as an expert within the field's concepts, practices, and procedures.
· Relies on extensive experience and judgment to plan and accomplish goals.
· Leads and directs the work of others.
· A wide degree of creativity and latitude is expected.
· You will understand the key IT Operations functions and processes and how the existing and new processes will improve business results.
· Educate and mentor the technical team in the use of appropriate standardized operational methods.
· Plans, conducts, evaluates, drives continuous improvements
· May determine shift schedules for team and recommend staffing needs
· Prepares, analyzes, summarizes, and presents data in formats appropriate for the decision process (oral, written reports, presentations)
· Plans, directs, and manages the daily operations of a computer operations department.
· Establishes department policies and procedures.
· Create and/or adequate the WIS, WSS, etc.
· Responsible for operation of mainframe and peripheral information system equipment and for developing schedules for equipment usage.
· Leads and directs the work of others.
· A wide degree of creativity and latitude is expected.
· Gather and analyze data, make reports, prepare plans and recommendations. Work involves accuracy and ability to make decisions within the limits of general policies and procedures.
· Builds a diverse and effective team by identifying/selecting the best talent
· Responsible for directing and prioritizing work, leading performance and providing guidance / coaching to team members.
· Leads the culture within their team, holds themselves and others accountable for demonstrating GMs values and cultural behaviors.
· Accountable for Asset Management accuracy and control.
· Support extra activities required from Complex Production areas or Production Support Areas.