Descrição
- Create and prioritize Concur support ticket requests according to nature, urgency, and impact. Monitor the resolution for each support ticket
- Build and generate reports for stakeholders to support business needs
- Reprocess Expense Reports in Concur, identifying the root cause and ensuring reports are posted successfully in the General Ledger
- Create and modify SAP User Profiles for GM and Non-GM users. Process password resets for non-GM users, access termination and reactivation request for GM and Non-GM user received in Global T&E Mailboxes
- Responsible for Concur system updates due to policy or regulatory changes (example: VAT, mileage rates, audit rules, translation, etc.)
- Participate in UAT related to any system enhancements
- Work with IT business partners to trouble shoot Concur interface errors
- Working closely with Business Systems Lead to on day-to-day business systems activities and identify opportunities for system enhancements
- Processing, checking and correcting import log errors and unassigned credit card transactions
- Support Global Transformation and Technology Lead and SAP IT Leads in global and local projects
- Hospitality Asset Management Support activities: prepare post-event audits using Concierge Live, manage and prepare data analytics Power BI dashboards and maintain global hospitality asset inventory spreadsheet & MS Teams calendar
Additional Description
Qualifications:
- Demonstrated ability to analyze data and present key insights in formal meetings
- Demonstrated ability to lead problem solving projects
- Demonstrated ability with project management
- Written and verbal proficiency in English
Experience / Education:
- Bachelor’s Degree in Human Resources, Business Administration, or related field is required.
- Experience with developing and delivering training materials
- Experience working with a diverse and multi-cultural team
- Preferably with experience working for a multinational organization and colleagues internationally
- Proficiency in HR systems (Workday), Concur, SAP, Case Management, Knowledge Base, dashboard and reporting tools, and other HR management systems and tools.
- Experience managing documentation of business processes including specifications, test scripts, training material, and change control.
Skills and Key Competencies
- Customer focused
- Ability to drive for quality results and service excellence
- Ability to drive for safety in the work environment
- Effective problem solving / analytical skills
- Effective written and verbal communication skills
- Effective time management and prioritization
- Flexibility to work different time zones
- Technical acumen
- Integrity and trust
- Interpersonal savvy
- Learning on the fly
Important Note: Candidate must be flexible and willing to work on night shift / shifting schedule.