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Head of Software and Digital Business Operations

  • Localização
    • Shanghai, Shanghai
  • Agendar Full time
  • Postou



  • Strategic Operations Management:
    • Develop and implement sales and operations strategies to maximize software adoption, customer engagement, and digital sales.
    • Constantly assess operational efficiency and make data-driven recommendations for improvements.
  • Customer Journey Management:
    • Oversee customer-focused operational services throughout the entire customer journey at SGM.
    • Manage and optimize inbound and outbound call operations, as well as chat services, ensuring a seamless and delightful customer experience.
  • Digital Sales and Subscription Leadership:
    • Lead the only sales arm responsible for all digital sales, pioneering strategies that maximize revenue and customer satisfaction.
    • Drive new subscriber acquisition planning and activation across platforms; own subscriber offer pricing, packaging, and promotion.
    • Collaborate closely with the marketing and product teams to ensure alignment in promotional activities and product offerings.
  • Support and Collaboration:
    • Provide comprehensive support to both business and dealer partners, ensuring they have the tools and knowledge needed for success.
    • Collaborate with SGM brands to bolster vehicle sales, using insights from the digital operations to inform strategies.
  • Team Leadership:
    • Hire, train, and mentor a high-performing operations team, fostering a culture of excellence, collaboration, and continuous improvement.


  • Bachelor’s degree in Business, Operations, or a related field. An advanced degree such as an MBA is a plus.
  • A minimum of 10 years of professional experience in operations, with a focus on digital or software sectors, preferably in the automobile industry.
  • Expertise in sales, operations, and customer service, demonstrated success in leading operations teams and driving sales growth in a digital environment.
  • Experience with building and selling digital subscriptions
  • Strong analytical skills with the ability to interpret data and transform insights into actionable strategies.
  • Outstanding leadership and team management skills, with a history of cultivating talent and driving results.
  • Knowledge of digital products and services, such as Ultifi, UX platforms, advisor platform, back-office platform, etc.
  • Familiarity with the automotive industry, customer needs, market trends, and competitive landscape

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