[Skip To Content]

People Services Center Analyst

  • Localização
    • Taguig City, National Capital Region (Manila)
  • Agendar Full time
  • Postou

Descrição

Duties

• Deliver excellent customer experience in Human Resource Services query resolution aligned to People Services service centers’ culture and aspirations
• Focus on Benefits and Payroll processes with high attention to detail and 100% accuracy in all deliverables
• Acts as a reliable, responsive point of contact for employees and other Benefits and Payroll  stakeholders, while maintaining effective communications and follow-through
• Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base
• Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool
• Responsible for monitoring tasks before due date to avoid delays in the process
• Adheres to established regulations, processes, procedures, plans and systems
• Prepares daily required reports to monitor priorities for the day
• Maintain and update process documents/ desktop procedures
• Ensures high-quality standards for all activities, initiatives, and tasks
• Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
• Maintains confidentiality of department and employee information according to established practice
• Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions
• Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base
• Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool
• Responsible for monitoring tasks before due date to avoid delays in the process
• Adheres to established regulations, processes, procedures, plans and systems
• Prepares daily required reports to monitor priorities for the day
• Maintain and update process documents/ desktop procedures
• Ensures high-quality standards for all activities, initiatives, and tasks
• Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
• Maintains confidentiality of department and employee information according to established practice
• Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions

[Additional Description]

Qualifications

• Can read - write English and French fluently

Experience taking in calls in a BPO/ RPO/ Shared Services set up is a plus but not required

• Experience with customer support: customer interactions, addressing escalations

• Experience working in HR or Recruitment is a plus but not required

• Experience working with HRBP, Hiring Managers and Recruiters is a plus but not required

• Good communication skills is a plus but not required (as long as that candidate can converse)

• Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment

• The role requires attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

• Willingness working in fast-moving, dynamic working environment

• Ability to organize and prioritize workload

• Can manage stressful situations without affecting work and relationship with Lead/ Colleagues

• Amenable working on night shift

• Bachelor’s Degree

• Performs Adhoc tasks as necessary

• Willingness to be cross trained to different departments

• Good quantitative and analytical skills

• Creative problem-solving skills

• Strong collaboration and teamwork skills

• Duties, responsibilities and activities may change at any time with or without notice

Important Note: Must be willing to work onsite on NIGHT SHIFT.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail Careers.Accommodations@GM.com ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.