Descrição
Our newly established Cadillac Experience Centre based in the heart of Sydney CBD has a unique opportunity for an experienced automotive sales consultant to join our team. As a Cadillac Sales Consultant/ Ambassador, you become an important part of the wider team at General Motors, playing a pivotal role in representing and expanding Cadillac's presence both in Australia and New Zealand.
You will be joining General Motors at a time of exciting growth, as we establish the Cadillac brand and all-electric portfolio across Australia and New Zealand.
Your responsibilities will include implementing Cadillac’s customer engagement strategies, guiding customers through their educational and purchasing journey, efficiently managing leads, and ensuring outstanding customer service. Your primary objective is to drive sales of Cadillac EVs by delivering a confident, no pressure, and exceptional customer experience from initial contact through to post-sale support, all in alignment with Cadillac’s mission to redefine the luxury automotive purchasing experience.
Responsibilities but not limited to:
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Greet all visitors warmly and work to assess their needs and preferences with confidence and no pressure.
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Provide detailed information about Cadillac product offerings, including features, options, specifications, performance, and technology.
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Present vehicle features, advantages, and capabilities to potential buyers.
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Conduct comprehensive vehicle demonstrations, including test drives.
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Assist customers in selecting the right vehicle based on their requirements and budget.
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Build and maintain strong relationships with customers throughout the sales process and provide ongoing support.
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Act as the primary point of contact for potential customers, addressing inquiries and resolving issues promptly.
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Participate in Cadillac training programs to enhance product knowledge, customer experience, and sales performance.
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Maintain accurate records of all customer interactions and sales transactions within the Cadillac Core customer management system.
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Provide exceptional customer service at every touchpoint, aiming to exceed customer expectations.
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Always represent Cadillac in a professional and positive way.
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Stay updated on industry trends, competitor offerings, and Cadillac product updates.
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Take initiative to improve sales skills and customer experience techniques through ongoing training and personal development.
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Work with leadership and other departments, such as finance, service, distribution, and marketing, to deliver a seamless sales and customer experience.
This is an 18-month contract with a view to permanency, and a five-day working week including Saturdays occasionally.
About You:
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Demonstrated experience in achieving sales targets and delivering exceptional customer experience. Previous premium/luxury brand and EV experience is also desirable.
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Strong understanding of vehicle features, specifications, and technology.
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Passion for customer experience along with a demonstrated ability to build and maintain customer relationships.
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Experience conducting vehicle demonstrations and test drives.
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Familiarity with sales processes, including price / value presentation, finance, and other sales related paperwork.
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Proficiency in using digital customer relationship management (CRM) systems.
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Excellent communication and interpersonal skills.
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Ability to stay updated on industry trends and competitor offerings.
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Strong problem-solving skills and proactive approach to customer service
About Us
Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Locally, we're a business with national reach and a proud, rich automotive history, and we’ve got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there's plenty to look forward to.
This role will see you joining the Cadillac team at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers on creative and experiential projects. We run off a hybrid working model which offers flexibility.
If this sounds like you and looking for a new challenge, join us as we launch and expand our exciting Cadillac brand.
[Additional Description]
Informações sobre diversidade
A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego. Para saber mais, acesse Como contratamos.
Declaração de Igualdade de Oportunidades de Emprego (EUA)
A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais. Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido.
Adaptações (EUA e Canadá)
A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail Careers.Accommodations@GM.com ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.