Descrição
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
The Role
This role will be responsible for driving the successful implementation and adoption of Salesforce platform software. They will develop and maintain a GM Envolve operational support structure, handle SFDC business administrative tasks, and coordinate consistent processes between other business teams using Salesforce. The ideal candidate is always looking for ways to improve a product or service to make it better, faster, more user-friendly and communicate the benefit.
What You’ll Do
- Data and Reporting
- Maintain production data integrity through data audits
- Create, manage, and maintain necessary Salesforce reports and dashboards
- Coordinate the delivery of insights to appropriate teams using new, existing or curated data
- User Management and Training
- Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities
- Create, consolidate, manage GM Envolve Salesforce training, associated training resources and standard operating (desk) procedures
- Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processes
- Sprint Planning and Support
- Support gathering business requirements with technical teams leveraging agile development best practices; attend sprint retrospectives to ensure programs are completed with high standards
- Tracking sprint plans, timelines and distributing release notes for business facing capabilities
- Support new capabilities with training material (types TBD); bi-monthly deliverables that include job aids/how-to do something new that was launched
- Managing a release calendar accessible for business with links to sprint plans
[Additional Description]
Your Skills & Abilities (Required Qualifications)
- 2+ Years Salesforce Experience
- 3+ Years Product Management Experience
- Unique combination of being business-minded and highly analytical
- Experience working with technical & functional resources and following an Agile based delivery methodology
- Ability to think critically, solve problems, make decisions and build trust across the organization
- Ability to guide team on multiple tasks and deliver results with aggressive timelines
- Excellent interpersonal skills, as well as excellent communication skills, verbal and written
- Demonstrate self-motivation and the ability to grasp concepts quickly
- Salesforce Certification a plus
What Will Give You A Competitive Edge (Preferred Qualifications)
- Embrace data driven & customer insights to inform plans, launches, and iterations
- Highly proficient in oral and written communication skills
- Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
- Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
- Desire to work in a complex and evolving environment and to bring an innovation mindset
- Comfort working in a fast-paced start-up technology environment is essential
- Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint
Important: Must be willing to work in the NIGHT SHIFT.
Informações sobre diversidade
A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego. Para saber mais, acesse Como contratamos.
Declaração de Igualdade de Oportunidades de Emprego (EUA)
A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais. Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido.
Adaptações (EUA e Canadá)
A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail Careers.Accommodations@GM.com ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.