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Aftersales Post Production Analyst Engineer

  • Localização
    • São Caetano do Sul, São Paulo
  • Agendar Full time
  • Postou

Descrição

Hybrid: This position requires being onsite to attend business on Tuesday, Wednesday and Thursday only.

Role:

This is an exciting opportunity to work in a dynamic environment with projects for past models parts, creating, elaborating and implementing solutions that will support to continue generate CCA (Customer Care & Aftersales) revenue and consequently attending our customer’s needs. Our primary objective is to have them available, attending CCA parts specifications, helping to create the best customer experience in the industry.

We achieve this goal by considering the customer’s needs in everything we do. If you are an exceptional professional who is willing to perform above and beyond to wow our customers and gain their lifelong loyalty, we need you on our team!

The position demands a considerable amount of energy, creativity, & drive for results initiatives.

What You'll Do (Responsibilities) :

Aftersales Post-Production Service Parts Engineer deliverables:

  • Manage the engineering deliverables and participate in cross-functional team projects to support CCA customer retention and profit goals.
  • Develop, document, and resolve service issues and business case analysis.
  • Analyze and resolve service engineering changes, deviations, suggestions, and customer inquiries.
  • Investigate supersession and de-proliferation opportunity of existing service parts.
  • Maintain written/oral communications, build relationships, and represent GM in business meetings.
  • Assist Service Engineers in developing service strategies and Subsystem Service Plans.
  • Provide support for other teams including:
    • Service Parts Information, PartsTech, Purchasing, Supply Chain Management, Pricing, Brand Quality, Designing Engineers, Materials Engineers, Design Release Engineers, GM Global Regions, etc.
  • Maintain appropriate Business/Non-business records and files
  • Strategically lead the development, deployment and improvement of processes to improve business capabilities

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[Additional Description]

Your Skills & Abilities (Required Qualifications)

  • Bachelor of Science Degree in Engineering
  • Intermediate English skills (writing, reading and speaking)
  • Understand Math/Drawings/Prints/Specifications/GD&T.
  • Project Management skills (team work, organizational, priority setting, problem solving, negotiating, innovation & cost mgmt.).
  • Strong written & verbal communication skills.
  • Ability to respond quickly & accurately to outside supplier and distributor needs.
  • High level of analytical ability where problems are unusual and difficult.
  • High level of interpersonal skills to work independently and effectively with others.
  • General understanding of engineering theory, principles, automotive production process, and service strategy development.
  • Proficient in the use of Microsoft Office products, E2, Part Finder, Part AID, Electronic Service Information, and Global Document Management
  • Drive daily basis activities/results with customer focus in mind

What Can Give You A Competitive Edge (Preference Qualifications)

  • Fluent English skills (writing, reading and speaking)
  • Spanish intermediate skills
  • Understanding of GM's Global Vehicle Development Process (GVDP).
  • Demonstrated ability in the release and change management of service parts in GM CCA's ERAPA system.
  • Automotive service experience at the wholesale or retail level.
  • Automotive Systems Knowledge & Manufacturing Knowledge
  • ERAPA/Service Part Release system proficiency
  • Computer skills including use of Engineering tools (examples:  E2, GPDS, APM, TeamCenter, Service Publications)
  • Knowledge of Quality Systems & Tools
  • Production Part Release Engineering Knowledge

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Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail Careers.Accommodations@GM.com ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.