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District Manager Parts Service

  • Localização
    • Remote
  • Agendar Full time
  • Postou
  • Job Requisition JR-202509903

Descrição

Remote:  This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
 
USA Field Assignment, working out of their home office located in the Decorah, IA area supporting assigned GM dealerships. The territory covers the Chevrolet East Iowa area supporting assigned Chevrolet dealerships in this region. The selected candidate must live in territory or relocate to assigned territory.

This job may be eligible for relocation benefits.

The Role

The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM, its dealers, external fleet customers, and Independent Aftersales Market (IAM) stores. They often act as consultants to the dealers and IAMs, and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: developing and implementing marketing initiatives, customer retention, product displays, financial analysis, and training.

What You’ll Do:

  • Extreme ownership of District Revenue, Retention & Customer Experience

  • Serve as a trusted advisor to dealership leadership

  • Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities

  • Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals 

  • Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic

  • Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds

  • Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests

  • KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance

[Additional Description]

Your Skills & Abilities (Required Qualifications):

  • Bachelor’s Degree or Equivalent Experience

  • 2+ years of experience leading, guiding and improving dealership fixed operations

  • Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience

  • Effective oral and written persuasive and informative communication skills

  • Proficient knowledge of Dealership Service & Parts Operations:

    • Automotive Parts and Service Systems

    • Dealer Operating Report & Fixed Analysis Tools

    • Dealership profit department’s structure and interconnectivity

    • Consultative Selling Skills

Additional Competencies:

  • Successfully builds and maintains strong internal/external relationships

  • Successfully drives for results & drives change management

  • Effectively demonstrates Informative and persuasive communication skills

  • Effectively works autonomously with strong time management & prioritization skills

  • Effective demonstration of timely problem solving

  • Consistently demonstrates innovation and creativity

  • Consistently Demonstrates initiative & adaptability

  • Strong customer orientation & conflict resolution skills

This position requires the ability to legally operate a motor vehicle on a regular basis.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.