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IT Operations Specialist - INF0019540

Flint (Tool), Michigan, US

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Position summary


Flint, Michigan 
About the General Motors IT Manufacturing team:


The GMIT Manufacturing OPS Specialist staff team member has on site responsibility for planning, directing, and coordinating activities pertaining to information technology and business unit objectives in a GM Manufacturing Facility.  More specifically, this role will perform tasks requiring on-site support for basic & intermediate level requests for applications, client, network & infrastructure support per the responsibilities listed below. A wide degree of creativity and latitude is expected.




 • Coordinating and performing work under general direction from their IT manager, in-line with GMIT policies and procedures

• Contact application lead, business owner, and lead business stakeholders by shift as needed

• Lead support for one or more local unique applications, only if the site has local unique applications

• Initiate incident process and follow-up

• Configure PC/printer mappings

• Provide initial troubleshooting of Internet connectivity issues

• Perform asset audits

• Build clients (GMOL/plant floor/wireless) per automated build script

• Configure a mobile phone for the plant

• Configure a plant floor scanner

• Configure a plant floor printer

• Audit Telecommunications Closets

• Swap switches with little guidance as needed

• Produce Cornerstone documentation and follow-up on compliance

• Power up/down infrastructure equipment


Minimum Qualifications:


• Typically At least 2 - 5 years on site Manufacturing and/or IT experience

• A bachelor’s degree in a technical discipline or equivalent experience

• Experience with Windows, VMware, RHEL 5.x or later & SLES 11

• Expertise in executing, testing & validating OS & patches via Change Control

• Expertise in maintaining server configurations to a central standard

• Expertise in operations support - responding to requests and providing ongoing day to day support at the site level

• General knowledge of performing administrative tasks for a VM farm server

• Experience with Windows Server operating systems

• Experience with a Virtual Server environment

• Knowledge of IT Security, e.g., Threats & Vulnerabilities


Preferred Qualifications:


Familiar with a variety of the field's concepts, practices, and procedures.  Relies on experience and judgment to plan.

• Excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues

• Demonstrates initiative by reaching beyond work assigned to improve output and/or help others

• Proven ability in project management skills and ability to teach others

• Demonstrated ability to manage multiple and significantly complex projects and assignments with high level of autonomy and accountability for results

• Demonstrated ability in lead projects by coordinating the work of others

• Know all applications and general business function supported at plant

• Ability to understand an application’s design in the plant (how hosted, what database/OS) for all vital and critical applications at the site

• Basic understanding of LAN/WAN concepts (knows what TCP/IP is)

• Basic understanding of our switches (can find the power button, knows if there is a power button, knows how many ports are on a switch, know the difference between a core and a distributed switch)

• Knows the basic topography of their plant

• Basic understanding of wireless communications in the plant

• Know which operating systems run on which server hardware

• Know which applications run on which operating systems and hardware

• Basic understanding of BUR and storage environments (which equipment, O/S, etc)

• Basic understanding of VMWare concepts (which is the host, etc.)

• Knowledge of GMIT Incident Management Processes with strong incident management & trouble shooting skills

• User level skill set of monitoring tools like Site Scope or HP-OM

• Experience with execution of changes to the server infrastructure including but not limited to:  server build; server refresh; updating BIOS, firmware, drivers, and OS; security patches; hardware configuration; OS configuration

• Basic Security knowledge

• Able to test/validate and deploying OS & patches via Change Control process

• Able to maintain server configurations to a central standard and providing operations support - responding to requests and providing ongoing day to day support at the site level

• Knowledge of SQL and Oracle

• Knowledge of SharePoint

• Exercise a high level of independent judgment


Why General Motors?
At GM, we’ve charged ourselves with one mission: to design, build and sell the world’s best vehicles. And to achieve our goals, we’re currently undergoing one of the largest information technology transformations in the history of the automotive industry.
GM IT is a leader in cutting edge technologies such as Mobility, Telematics, Mission-Critical Business Systems, Supercomputing, Vehicle Engineering, and Real-time Computing. We offer challenging growth oriented positions for passionate professionals looking to get in on the ground-floor of a growing “Fortune 5” firm that is re-inventing IT with a laser focus on innovation, speed, and business value.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.


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