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Salesforce Administrator (GM Energy - Night Shift)

  • [Location]
    • Taguig City, National Capital Region (Manila)
  • 日程 Full time
  • 发表

描述

About GM Energy
Are you passionate about being a part of a start-up that will transform General Motors? Are you interested in entering the fastest growing industry, Energy & Power? GM’s energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities and software platforms needed to operate and aggregate these assets on the grid. This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. GM’s resources, reach, and all-EV future can deliver that future. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion.

Job Overview

The Salesforce Administrator will play a critical role in supporting our sales team to meet their KPIs which include leads contacted, lead conversion rate and velocity, opportunity conversion rate and velocity, revenue generated, and burn rate tracking. The successful candidate will be an expert in Salesforce with proficiency in both Sales and Service Clouds, tasked with managing our CRM to maintain high data quality, custom automation, integration with other systems, and providing actionable insights through regular reporting.

Key Responsibilities:

  • Oversee the management of Salesforce CRM including user management, data grooming, deduplication, and assignment of leads to sales agents.
  • Develop and refine custom automation processes within Salesforce, aligning with sales KPIs and ensuring seamless lead-to-opportunity conversion.
  • Maintain high standards of data quality and integrity across the CRM, implementing best practices in data management and governance.
  • Conduct bi-monthly reporting for management, providing insights into lead generation, pipeline analysis, sales agent efficiency, and revenue forecasting.
  • Facilitate Salesforce training sessions for the sales team, ensuring they can fully leverage the CRM in the sales process.
  • Recommend and integrate tools or plugins to enhance sales efficiency and performance within Salesforce.
  • Stay updated with the latest Salesforce features and updates, evaluating their potential impact and utility for the organization.
  • Collaborate with the sales team to understand their CRM needs and tailor the Salesforce environment accordingly.
  • Participate in strategic planning and operations meetings as the Salesforce subject matter expert.
  • Drive continuous improvement of the Salesforce CRM in alignment with evolving business requirements.

Working Conditions:

  • The role will require flexibility to adapt to peak sales periods, particularly in Q2, Q3, and Q4.
  • This is a collaborative, team-oriented position within a matrix organization that requires cross-functional interaction and decision-making.

[Additional Description]

Qualifications:

  • Proven experience as a Salesforce Administrator with in-depth knowledge of Sales Cloud and Service Cloud.
  • Strong understanding of Salesforce CRM best practices and functionality.
  • Ability to manage Salesforce customizations and integrations with other platforms.
  • Excellent analytical skills and proficiency in generating and interpreting sales reports.
  • Strong interpersonal and communication skills to collaborate effectively with sales agents and management.
  • A proactive approach to problem-solving and process improvement.
  • Not required but preferred: Salesforce certifications or equivalent demonstrated proficiency.
  • Experience in a fast-paced, high-growth environment, able to adapt to changing business needs.
  • Ambition to grow into a product manager role with expanded responsibilities.

Career Path:

  • The Salesforce Administrator has the opportunity to progress into a product manager role for Salesforce, overseeing broader strategy and system enhancements.

Important: This is a night-shift, hybrid role.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse Careers.Accommodations@GM.com ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.