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Payroll Analyst - GBS PS Manila Service Center

  • [Location]
    • Taguig City, National Capital Region (Manila)
  • 日程 Full time
  • 发表

描述

You will provide subject matter expertise for aspects of transformation operations at your respective business unit level. You will work to deliver pre-identified strategic objectives. You are a critical partner, interacting with other People Services teams, customers and internal partners. You will lead and provide direction to a team of individuals; supervising large teams of employees with similar functional responsibilities.

[Additional Description]

Duties:

  • Responsible for the administration of day-to-day People Services cases and activities being handled by People Services professionals, which are received from various business units, GBS sites, etcetera. Responsible for supporting the People Services Teams in the execution of other People Services tasks.

  • Responsible for the execution of:

  • Case Processing: Processing of cases received via calls or emails. Prioritizing and working on requests according to nature, urgency, and impact. Monitoring of personal queues and aging cases. Following established processes for calls and case handling, issue resolution including logging and documenting all inquiries into the case management tools, consulting knowledge resources, and escalating the case to other tiers and following through to resolution. Serving as the single point of contact for HR Representatives, Employees, and People Leaders and be responsible for query resolution. Ensuring high-quality standards for all tasks assigned. Adhering to service level agreements (SLAs) established for case management. Referring to the People Services Supervisor and/or Senior Analyst-Team Lead cases that are prone or have already been raised to escalation stage.

  • Continuous Improvement: Suggesting process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Maintaining and updating job aids and standard operating procedures knowledgebase.

  • Project Participation: Participating in project teams and system testing for performance improvement and initiatives.

  • Operational Efficiency: Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Maintaining confidentiality of employee information according to established practice. Performing based on the approved guidelines and job aids. Performing peer check / post audit escalated issues and post audit.

  • Complaint Handling and Escalation: Ensuring timely resolution of clients’ issues and concerns. Escalating of complex transactions to the People Services Supervisor and/or Senior Analyst-Team Lead.

Knowledge Requirements:

  • Hands on experience working with and proficiency in Workday, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.

  • Experience managing documentation of business processes including specifications, test scripts, training material, and change control.

  • Written and verbal proficiency in various languages, depending on the specific requirements

Experience / Education:

  • Bachelor’s Degree in Human Resources, Business Administration, or related field is required 

  • Experience handling a role as Analyst for minimum of 2 years in a Shared Services / Contact Center environment

  • Experience working with a diverse and multi-cultural team

  • Experience working for a multinational organization and working with colleagues internationally are preferred

Skills and Key Competencies

  • Action Orientation

  • Customer Focus

  • Drive for Results and Service Excellence

  • Drive for Safety, Quality, and Speed

  • Problem Solving / Analysis

  • Written and Verbal Communication Skills

  • Organizational Skills: Time Management and Prioritization

  • Technical Skills

  • Integrity and Trust

  • Interpersonal Savvy

  • Learning on the Fly

Important: Candidates must be willing to work hybrid on night shift (7:00 PM to 4:00 AM or 8:00 PM to 5:00 AM).

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse Careers.Accommodations@GM.com ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.