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Staff Salesforce Technical Lead

  • [Location]
    • Atlanta, Georgia
    • Warren, Michigan
  • 日程 Full time
  • 发表

描述

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI, Roswell, GA, Mountain View, CA, or Austin, TX three times per week, at minimum.

The Role

Digital Products Engineering (DPE) Commerce enables commerce between General Motors, GM Dealers, and consumers. From online vehicle shopping to service scheduling to buying parts, accessories and digital experiences, DPE Commerce focuses on every phase of commerce.


The ideal candidate will have extensive knowledge of Salesforce technologies and clouds, with a strong ability to translate business objectives into compelling proofs of concept (POCs), mockups, prototypes and convert business requirements into technical user stories for developers. This role requires excellent communication skills to effectively collaborate with both business stakeholders and technical teams. If you are passionate about creating intuitive user experiences on the Salesforce platform and can bridge the gap between business needs and technical solutions, we want to hear from you. . This position requires an individual who is hands-on with Salesforce, detail-oriented, adept in Salesforce design patterns and approaches to implement business logic with Salesforce, able to adapt under stressful conditions, can multitask, possesses solid technical communication and customer service skills. 


What You'll Do

  • Engage with business leaders, product owners, and users to understand objectives, requirements, and user needs.
  • Create intuitive and engaging UX/UI designs for Salesforce applications, ensuring alignment with business goals and user expectations.
  • Develop scenarios and journey maps to illustrate user interactions and enhance user experience.
  • Translate concepts into wireframes, mockups, and interactive prototypes using industry-standard design tools.
  • Utilize your deep understanding of Salesforce clouds (Sales Cloud, Service Cloud, Marketing Cloud, etc.) to design solutions that maximize platform capabilities.
  • Serve as a liaison between business and technical teams, articulating design concepts and decisions clearly and persuasively.
  • Perform usability testing and gather feedback to refine designs and improve user experience.
  • Keep up to date with the latest Salesforce features, UX/UI trends, and best practices to continually enhance our applications.
  • Maintain design standards and ensure consistency across all Salesforce applications and components.
  • Lead design thinking sessions and workshops to drive innovative solutions.
  • You will be required to have broad software project delivery experience in leading technical efforts developing applications using a variety of tools, languages, frameworks and technologies.
  • Demonstrate mastery of numerous Salesforce products, tools and/or technologies.
  • Design Integration Solutions or Integrate software with existing software/systems.
  • Possess technical writing knowledge around system design specification and user documentation of software systems and ensure compliance.
  • Understand and maintain compliance with GM standard methodology.
  • Provides mentorship, coaching and/or training to others as appropriate. Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and crafts a winning culture.
  • This role will also have direct responsibility for or will work closely with architects and/or data scientists to ensure code alignment with design.
  • Actively document implementations, so others can easily understand.
  • Perform other related duties as assigned.
  • Defines and leads corporate software strategy for new technology, highly complex features, or significant enhancements for current, new, or major programs.
  • Provide, technical leadership to execution teams for development and integration.
  • Leads comprehensive design analysis of design solution
  • Lead integration and verification testing f an integrated software build
  • Stays abreast of new technology and competitive products and defines GM direction.
  • Provide, communicate, and support common best practices among software community
  • Performs other related duties as assigned.
  • Performs as Subject Matter Expert (SME) for one or more platform or application components.
  • Actively participates in hiring, development of technical questionnaires, resume reviews and performs interviews
  • Participates in project eligible for patent application
  • Visibility: across Infotainment teams and sited

Your Skills & Abilities (Required Qualifications)​​    

  • Bachelor of Science or Bachelor of Arts Degree in a related field
  • 5+ years of leadership experience, including working with vendors.
  • Minimum of 8 years of professional UX/UI design experience, with significant time spent designing for the Salesforce platform.
  • Must have deep knowledge of Salesforce technologies and clouds, including Lightning Design System.
  • Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar.
  • Excellent verbal and written communication skills, with the ability to present complex ideas clearly.
  • Basic knowledge of Salesforce development (Apex, Visualforce, Lightning Web Components) and ability to work closely with developers.
  • Experience working in an Agile/Scrum development process.
  • Strong analytical skills with a focus on user-centered design solutions.
  • Ability to collaborate effectively with cross-functional teams and adapt to changing project needs.

[Additional Description]

What Will Give You A Competitive Edge (Preferred Qualifications)​    

  • Advanced Education:  Master’s degree in Design, Human-Computer Interaction, or related field.
  • Experience:  10 years of professional UX/UI design experience, with significant time spent designing for the Salesforce platform, and other cloud technologies.
  • Salesforce certifications such as Salesforce Certified User Experience Designer, Salesforce Certified Platform App Builder, Salesforce Certified Administrator
  • Additional Salesforce Certifications  Such as:
    • Salesforce Certified Platform Developer I or II
    • Salesforce Certified User Experience Designer
    • Salesforce Strategy Designer
    • Salesforce Certified Platform App Builder
    • Salesforce Certified Administrator
  • User Research Expertise:  Proficiency in conducting usability testing, A/B testing, and interpreting analytics.

This job may be eligible for relocation benefits.

A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.

Compensation: 

  • The expected base compensation for this role is: $165,000 and $298,800. Actual base compensation within the identified range will vary based on factors relevant to the position. 
  • Bonus Potential:  An incentive pay program offers payouts based on company performance, job level, and individual performance.
  • Benefits:  GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. 

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Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse Careers.Accommodations@GM.com ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.