描述
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
The Role
As a part of GM's Global Business Solutions (GBS) People Services you hold a focus on driving operational and tactical tasks. You are customer-facing, call-handling, with specialized skills and subject matter expertise. You use and apply general concepts and practices related to People Services. You have a knowledgeable technical understanding of People Services concepts.
What You'll Do
-
Deliver excellent customer experience in Human Resource Services query resolution aligned to People Services service centers’ culture and aspirations
-
Focus on Benefits and Payroll processes with high attention to detail and 100% accuracy in all deliverables
-
Acts as a reliable, responsive point of contact for employees and other Benefits and Payroll stakeholders, while maintaining effective communications and follow-through
-
Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base
-
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool
-
Responsible for monitoring tasks before due date to avoid delays in the process
-
Adheres to established regulations, processes, procedures, plans and systems
-
Prepares daily required reports to monitor priorities for the day
-
Maintain and update process documents/ desktop procedures
-
Ensures high-quality standards for all activities, initiatives, and tasks
-
Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
-
Maintains confidentiality of department and employee information according to established practice
-
Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions
-
Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base
-
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool
-
Responsible for monitoring tasks before due date to avoid delays in the process
-
Adheres to established regulations, processes, procedures, plans and systems
-
Prepares daily required reports to monitor priorities for the day
-
Maintain and update process documents/ desktop procedures
-
Ensures high-quality standards for all activities, initiatives, and tasks
-
Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
-
Maintains confidentiality of department and employee information according to established practice
-
Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions
-
Duties, responsibilities and activities may change at any time with or without notice
[Additional Description]
Your Skills & Abilities (Required Qualifications)
-
Can read and write English fluently
-
Good communication skills
-
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
-
Experience with customer support: customer interactions, addressing escalations
-
Willingness to be cross-trained to different departments
-
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
-
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities
-
Willingness working in fast-moving, dynamic working environment
-
Ability to organize and prioritize workload
-
Can manage stressful situations without affecting work and relationship with Lead / Colleagues
-
Willingness to work hybrid on night shift
-
Bachelor’s Degree
What Will Give You A Competitive Edge (Preferred Qualifications)
-
Good quantitative and analytical skills
-
Creative problem-solving skills
-
Strong collaboration and teamwork skills
-
Experience in handling different HR shared services processes like Benefits and Payroll
Renseignements sur la diversité
General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés. Pour en savoir plus, consultez notre processus de recrutement.
Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)
General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant.
Aménagements (É.-U. et Canada)
General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse Careers.Accommodations@GM.com ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.