Fixed Operations Specialist-NCR

描述

Remote:  This role is categorized as remote. This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a regular basis. This position will require the employee to join visits to the dealer network in the North Central region on a recurring basis.

The selected candidate will assume territorial responsibility in the following states, including but not limited to - ND, SD, IA, MN,WI,IL,MI,OH,IN. The selected candidate must live in territory or relocate to the North Central region area. Relocation may be provided.

The Role

Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the ambitious commitments we’ve made are moving us closer to realizing this vision.  The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis.  They may be involved in a variety of initiatives including training, coaching, and counseling as well as process integration, tools development, performance and analysis reports and business planning. 

What You'll Do (Responsibilities):

• Serve as a trusted advisor to zone and district parts and service managers

• Support in driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities

• Responsible for successfully addressing and resolving zone and district needs, including but not limited to: PASE, RIM, Warranty, NPS, Retention, STS Training, EV Training & Compliance

• Implementation and documentation of actions plans to overcome zone or district headwinds 

• Ensure alignment with CAP goals and metrics 

• Champion regional Customer Care & Aftersales CA projects as determined by leadership

[Additional Description]

Your Skills & Abilities (Required Qualifications):

• Bachelor’s Degree or Equivalent Experience

• 3+ years of experience leading, guiding and improving dealership fixed operations

• Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience

• GM policies & procedures

• Proficient knowledge of Dealership Service & Parts Operations:

  • Automotive Parts and Service Systems

  • Dealer Operating Reports, DBI FACTS, Dealer Contact Tool and Profit Optimization

  • Financial and Fixed Coverage Optimization (Drive to 75)  

• Champion regional CCA projects as determined by leadership

• Ability to travel 50% of the time domestically, cross multiple states within the region

• Overnight Travel Required

Competencies:

• Exemplary consultative skills

• Successfully builds and maintains strong internal/external relationships

• Successfully Results driven and Change Management

• Effective Informative and Persuasive communication skills

• Strong Time Management & Prioritization Skills

• Effective Problem Solving 

• Proficient in strategic planning, learning agility and engaging remote teams

• Consistently Demonstrates Innovation and Creativity 

• Consistently Demonstrates Initiative & Adaptability 

• Strong Customer Orientation and Conflict Resolution

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. 

• The salary range for this role is (85,100 - 135,900). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse Careers.Accommodations@GM.com ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.