Audio Video & Broadcast Support Technician

描述

The Role:

The Audio Video Technician is part of General Motors Core IT and supports in-person and hybrid collaboration services for internal GM teams in the Detroit, Michigan area. This is an operations-focused role responsible for delivering a high-quality customer experience across meeting rooms, live events, video collaboration spaces, streaming environments, and related audio/video technologies.

This individual provides hands-on technical support for collaboration services including video streaming, video and audio switching, video collaboration rooms, Microsoft Teams, and other approved meeting platforms used within GM. In addition to direct technical support, this Level 6 role has greater responsibility for scheduling, planning, producing, supporting, and coordinating live events, including high-visibility onsite events such as all-people meetings, executive meetings, town halls, and similar productions.

The successful candidate will troubleshoot issues, coordinate resolution through remote or onsite support, maintain documentation and standard operating procedures, and work closely with operations, engineering, end-user support teams, customers, and event stakeholders. This position requires strong customer service, sound technical judgment, event production experience, and the ability to remain calm and effective in high-visibility situations.

This position may require a flexible shift structure to support business needs, including coverage for video and digital signage services in a 24x7 operations environment, as well as onsite support for early morning, evening, or extended-duration events.

What You'll Do:

• Provide day-to-day operational support for audio/video and collaboration services across meeting rooms, event spaces, and related environments

• Lead support for live and recorded events by operating or coordinating operation of video switchers and associated audio/video peripherals

• Schedule, plan, produce, support, and coordinate live onsite events, including all-people meetings, leadership meetings, town halls, and similar internal productions

• Partner with customers, presenters, site contacts, and technical teams to define event requirements, timelines, room setup, show flow, testing, and support plans

• Develop and manage event run-of-show details, technical checklists, support coverage, and readiness activities to ensure successful execution

• Serve as a lead point of coordination during high-visibility events, managing technical execution, troubleshooting, communications, and escalations in real time

• Troubleshoot and resolve issues involving audio, video, streaming, conferencing, and room technology to minimize service disruption

• Perform routine maintenance on broadcast and collaboration equipment to help prevent downtime

• Coordinate repairs, replacements, upgrades, and escalations as needed

• Monitor audio and video quality and perform quality control checks to maintain service standards

• Support collaboration platforms and products used within GM, including technologies from Cisco, Microsoft, Google, Adobe, and other approved providers

• Assist with implementation and support of solutions developed by Core IT and partner teams

• Create, update, and maintain SOPs, support documentation, event support guides, and related operational materials

• Provide direct customer support for meetings, events, and service issues through remote troubleshooting, ticket handling, or onsite response

• Work collaboratively with operations, engineering, and end-user support teams to deliver reliable service

• Communicate status updates on open issues, projects, event readiness, and service activities to leadership and stakeholders as needed

• Support continuous improvement through service monitoring, issue follow-up, post-event review, and corrective actions

• Maintain a professional presence when supporting senior leaders, high-visibility meetings, and time-sensitive events

• Provide guidance and coordination support to other technicians or support resources as needed during complex events or service activities

What You'll Need:

• Bachelor’s degree or equivalent practical experience

• Significant technical experience in audio/video, video conferencing, unified communications, broadcast support, event production, or related collaboration technologies

• Experience troubleshooting video conferencing, audio systems, streaming environments, and related AV platforms

• Experience supporting commercial audio/video hardware and software

• Experience installing, configuring, and supporting PCs, peripherals, and network-connected devices

• Experience supporting and coordinating live events or meeting technologies in environments where reliable execution is critical

• Experience planning and supporting high-visibility onsite events with multiple stakeholders, tight timelines, and executive-level expectations

• Strong customer service skills with the ability to understand customer needs and communicate effectively with technical support teams and event stakeholders

• Ability to work effectively in a fast-paced support environment and manage multiple priorities

Preferred Qualifications

• Experience with Microsoft Teams Rooms, unified communications platforms, and enterprise collaboration tools

• Experience with digital audio and video streaming technologies

• Familiarity with LAN/WAN-connected AV or conferencing environments

• Experience with broadcast equipment, technical facilities, or studio/event support environments

• Experience with change management, escalation management, and post-incident follow-up

• Experience supporting executive meetings, town halls, all-people meetings, or other high-visibility events

• Experience coordinating event logistics, technical readiness reviews, rehearsals, and production support plans

• Project coordination or technical leadership experience in support of AV deployments, refreshes, or service improvements

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.