Spanish Bilingual People Services Analyst

描述

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

The Spanish Bilingual People Services Analyst is an individual contributor within the Manila People Services Center (PSC), operating on the night shift to deliver continuous HR operational support across North and Latin America. This role is responsible for executing accurate and timely data transactions in Workday, supporting Benefits administration, and generating HR reports in alignment with established SLAs and quality standards. The Analyst works as part of a collaborative backend processing team and serves as a key point of contact for Spanish-speaking HR partners and employees, enabling seamless cross-regional service delivery.

What You'll Do

Workday Data Management

• Execute assigned Workday tasks within established SLA windows, including but not limited to: onboarding and offboarding transactions, job and position changes, pay group assignments, government ID updates, service date edits, and international assignment (IA/localization) actions

• Monitor Workday inboxes and ServiceNow queues; process, route, or escalate cases as appropriate

• Perform data validation and peer-check tasks to ensure accuracy and First Time Resolution (FTR)

• Support EIB (Enterprise Interface Builder) uploads and other mass data actions as directed

• Follow Standard Operating Procedures (SOPs) and Knowledge Articles for all transaction types; flag discrepancies or gaps for Team Leader review

Benefits Administration Support

• Support Benefits-related data tasks including benefit driver entry, disability administration (e.g., Canada S&A papers process), and benefit continuation processing tied to employee lifecycle events

• Coordinate with Benefits COE partners and HR to ensure timely completion of benefit-related Workday tasks for North and Latin American populations

• Process and track cases through ServiceNow, escalating complex or time-sensitive situations as needed

HR Reporting

• Generate scheduled and ad hoc HR administration reports (e.g., manpower reports, absenteeism reports, overtime reports, headcount reports) in accordance with established run schedules and SLA requirements

• Distribute reports accurately to stakeholders via defined channels; maintain records of report execution

• Identify and flag data anomalies or reporting discrepancies to the Team Leader or relevant HR partner

• Serve as the primary Spanish-language point of contact for HR partners and employees in North and Latin American markets

• Process GDM transactions and HR tasks specific to the North and Latin American business processes, in coordination with PSC and local HR teams

• Support offboarding, onboarding, and lifecycle Workday tasks relevant to North and Latin American populations, adapting to regional process nuances and regulatory requirements

• Communicate proactively with HR partners in Spanish to clarify task requirements, provide status updates, and resolve issues

Quality, Compliance & Continuous Improvement

• Maintain high accuracy and quality scores across all work product; actively participate in quality audit processes

• Adhere to schedule, attendance, and availability standards for the night shift, supporting continuity of service for time-zone-dependent stakeholders

• Contribute to knowledge base updates and SOP documentation

• Identify process inefficiencies and share improvement ideas with the Team Leader

Systems & Tools

• HRIS: Workday

• Case Management: ServiceNow

• Reporting: Microsoft Excel, SharePoint, Tableau (as applicable)

• Collaboration: Microsoft Teams, Outlook, SharePoint

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience

• Fluency in both English and Spanish (written and verbal) — required for stakeholder engagement

• Ability to work on a fixed night schedule in alignment with North or South America business hours

• Strong attention to detail and commitment to data accuracy in a high-volume processing environment

• Effective written and verbal communication skills; able to interact professionally with HR partners across geographies

• Proficiency with Microsoft Office tools, particularly Excel and Outlook

What Will Give You A Competitive Edge (Preferred Qualifications)

• Prior experience in an HR Shared Services, People Services Center, or HR Operations environment

• Working knowledge of Workday HCM and ServiceNow case management

• Familiarity with North and South America HR processes, labor practices, or employee lifecycle workflows

• Experience supporting Benefits administration or HR data management processes

• Comfort working with reports and structured data

GM Behaviors

All analysts are expected to consistently demonstrate GM's core behaviors:

• Own the Outcome — Takes accountability for case quality and timely resolution; follows through on assigned tasks without requiring close supervision

• Move with Urgency — Responds to time-sensitive requests promptly; meets SLA commitments even during peak volume periods

• Be Inclusive — Adapts communication style to serve a diverse, multilingual employee and HR partner population

• Speak Fearlessly — Raises concerns, questions, or errors quickly and transparently to Team Leader or peers

• Win with Integrity — Handles sensitive HR and employee data with discretion, confidentiality, and compliance

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.