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Senior Salesforce Site Reliability Engineer

  • 위치
    • Austin, Texas
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202522433

설명

The Role:

As a Salesforce Site Reliability Engineer (SRE) at General Motors, you will be an integral part of an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology solutions on the Force.com platform. You will play a critical role in ensuring the stability, scalability, and reliability of Salesforce environments that support key business operations across the enterprise.

As a core technology contributor, you will design and implement robust CI/CD pipelines, automate deployment processes, and improve system observability to maintain seamless performance across complex Salesforce ecosystems. The ideal candidate will have a strong background in Salesforce administration, DevOps, and cloud observability, with the ability to troubleshoot and resolve incidents in high-paced environments while driving continuous improvement and operational excellence.

This role requires a problem solver and collaborator who can work across development, infrastructure, and support teams to deliver resilient and efficient Salesforce solutions that align with GM’s commitment to innovation, reliability, and customer success.

Digital Products Engineering (DPE) Commerce enables commerce between General Motors, GM Dealers, and Consumers. From online vehicle shopping to service scheduling to buying parts, accessories, and digital experiences, DPE Commerce focuses on every phase of commerce.

What You Will Do:

  • Work in a fast-paced environment partnering with business, technology, and platform teams to ensure reliability, performance, and scalability of Salesforce systems.

  • Monitor, troubleshoot, and resolve incidents in Salesforce and integrated systems, ensuring minimal downtime and timely communication to stakeholders.

  • Responsible for maintaining, automating, and enhancing CI/CD pipelines using Copado and other DevOps tools.

  • Analyze and resolve code conflicts, reviewing Apex classes, triggers, and metadata deployments to ensure smooth and error-free releases.

  • Use SOQL and Salesforce Developer Console for debugging, performance optimization, and data validation.

  • Manage and optimize user permissions, profiles, roles, and personas, ensuring secure and compliant access control.

  • Develop and maintain monitoring and observability dashboards, with an emphasis on proactive alerting and system reliability.

  • Support and collaborate on incident response, root cause analysis, and implement long-term corrective actions.

  • Integrate Salesforce with Event Hub and other enterprise systems, ensuring seamless event-driven communication.

  • Collaborate with MuleSoft integration teams to design, test, and monitor data flows across systems.

  • Analyze logs, telemetry, and metrics to identify patterns and opportunities for automation or optimization.

  • Partner with engineering and business teams to drive reliability engineering best practices, capacity planning, and performance tuning.

  • Document procedures, incident resolutions, and system runbooks to promote knowledge sharing and consistency.

  • Stay current on Salesforce platform releases, observability frameworks, and emerging reliability engineering practices.

Your skills and abilities (Required Qualifications):

  • 5+ years of experience supporting and engineering Salesforce platforms with a focus on reliability, performance, and automation.

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field.

  • Strong understanding of Salesforce architecture, Sales Cloud, Service Cloud, Communities, and Force.com platform.

  • Proficiency in SOQL, Apex, and Salesforce metadata management.

  • Hands-on experience with Copado or equivalent CI/CD and DevOps tools.

  • Demonstrated ability to troubleshoot, triage, and resolve incidents under pressure in a dynamic production environment.

  • Familiarity with Event Hub, MuleSoft, and integration troubleshooting.

  • Experience using observability tools such as Mulesoft Logs, Datadog, to monitor system health and performance.

  • Strong understanding of Salesforce security models, including profiles, permission sets, and role hierarchies.

  • Excellent analytical, communication, and collaboration skills with a proactive, ownership-driven mindset.

What will give you a competitive edge (Preferred Qualifications):

  • Salesforce certifications such as Administrator, Platform Developer I/II, DevOps Center Specialist, or Copado Certified Developer.

  • Experience with REST/SOAP Web Services, API integration, and asynchronous processing.

  • Exposure to AWS, Azure, or other cloud environments.

  • Familiarity with SQL, data modeling, and system monitoring frameworks.

  • Experience working in Agile and DevOps environments with an automation-first mindset.

  • Strong observability and SRE mindset — continuously improving monitoring, reliability, and incident response processes.

  • Excellent time management, prioritization, and leadership skills with the ability to adapt to evolving business needs.

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

이 직무는 리로케이션 혜택을 받을 수 있습니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.