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Senior Systems Engineer in IT - Communications Applications

  • 위치
    • Austin, Texas
    • Mountain View, California
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202607613

설명

General Motors is undergoing a major transformation, both in how we operate and in how we will influence the future of transportation. Our Software Services team is on the forefront of this work, emboldening our culture by seeking out determined, innovative individuals who will join our team to help move us forward and achieve our mission.

System Engineers are responsible for partitioning and allocating product, feature and system functionality to implementation teams. Safety, reliability, and regulatory compliance are factors considered in system design with the goal of optimizing performance, design, testability, and deployability. System engineers identify use cases, define functional technical requirements, enable robust implementation designs, and ensure built-in quality with test definition and traceability.

The Senior Systems Engineer in IT Communications is responsible for the end-to-end technical health, designing, configuration, and lifecycle management of key robust communications platforms, including GM’s Brand Experience platform, Heritage Archive, and related survey/polling and search applications. This role serves as innovation owner for multiple applications, ensuring they remain secure, compliant, stable, and aligned with GM’s long-term technology roadmap (e.g., cloud migration and NextGen hosting strategies).

The Role

You will act as the technical expert for Adobe Experience Manager (AEM)–based sites and adjacent services, driving infrastructure upgrades, cloud migrations, incident resolution, and continuous improvement in partnership with architecture, platform engineering, vendors, and business stakeholders.

What You'll Do:

Platform Ownership & Configuration

  • Own the technical configuration and operational readiness of core communications applications such as GM Brand Experience (GMBX), GMBX Cloud, GM Heritage Archive (GMHA), and custom polling/survey tools.
  • Configure and maintain web, application, and integration components that support global news and brand sites, ensuring performance, reliability, and scalability.
  • Maintain accurate technical documentation, including server inventories, topology diagrams, and configuration details across environments (Dev, Test, PreProd, Prod).
  • Collaborate with stakeholders to effectively determine IT System Requirements, translating business needs into technical specifications.

Application Lifecycle & Tech Fitness

  • Lead OS, middleware, and platform upgrades (e.g., Linux/Ubuntu, JDK, AEM versions) to keep applications compliant with GM tech standards and security requirements.
  • Drive remediation of vulnerabilities and patching issues by partnering with infrastructure teams, tracking status, and validating successful remediation.
  • Ensure application health metrics and “star” ratings are maintained through proactive monitoring, clean-up activities, and periodic technical reviews.

Cloud Migration & NextGen Hosting

  • Contribute to defining and executing the NextGen and cloud strategy for communications applications, including on-prem to cloud migrations and SaaS adoption.
  • Collaborate with platform and vendor teams (e.g., Adobe, Red Hat, GM hosting teams) to validate support models, define deployment destinations, and plan go-live timelines.
  • Coordinate and support smoke testing and UAT in PreProd and other non-prod environments to validate migration outcomes.

Incident, Problem & Change Management

  • Act as primary technical contact for incidents and service requests involving communications applications, driving timely triage, root cause analysis, and resolution.
  • Manage and execute configuration changes (e.g., firewall rules, web server updates, DNS/caching/404 behavior, queue configuration) through GM’s change and request processes (ServiceNow, Jira, etc.).
  • Document and communicate incident impact, remediation steps, and preventive actions to stakeholders.
  • Perform Deployment Validation for new and updated systems, ensuring seamless integration and functionality.

Collaboration, Governance & Continuous Improvement

  • Partner closely with business owners, UAT leads, and communications stakeholders to understand requirements, plan deployments, and validate changes.
  • Engage architecture, platform engineering, and PE resources to align application design and changes to GM standards and reference architectures.
  • Advocate for improvements in internal tools, processes, and documentation; surface systemic issues and work with owners to resolve them.
  • Contribute to governance of the communications application landscape, including application services data, service offerings, and integration points.
  • Conduct thorough Capacity Planning to ensure IT resources meet current and future business demands, proactively identifying potential bottlenecks.

Mentoring & Knowledge Sharing

  • Mentor less experienced engineers and configurators by pairing on upgrades, migrations, and complex incidents.
  • Share domain knowledge on AEM, communications platforms, and hosting patterns through documentation, walkthroughs, and informal coaching.
  • Promote a culture of ownership (“It’s On Me”), accountability, and continuous learning within the team.

Your Skills & Abilities (Required Qualifications):

  • Bachelor’s degree in Computer Science, Information Systems, or related field; or equivalent practical experience.
  • 7+ years of experience in enterprise application administration, systems configuration, or similar technical roles.
  • Proven / Hands-on experience with enterprise web platforms and content management systems (Adobe Experience Manager or equivalent) and their implementation.
  • Strong background in Linux-based environments, scripting, and troubleshooting distributed web applications.
  • Demonstrated expertise in Capacity Planning methodologies and tools.
  • Demonstrated experience with incident, problem, and change management in large enterprises (e.g., ServiceNow, Jira).
  • Solid background in Data Governance principles and practices.
  • Proven ability to read, understand, and maintain complex technical documentation (e.g., TADs, server lists, configuration maps).
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Ability to perform comprehensive Deployment Validation processes.
  • A track record of successfully Determining IT System Requirements and translating them into technical solutions.

What Will Give You A Competitive Edge (Preferred Qualifications) :

  • Experience as an innovation owner or technical owner for one or more business-critical applications.
  • Familiarity with Adobe Experience Manager architecture (author/publish tiers, dispatcher/web tiers, caching).
  • Experience supporting global, multilingual web properties and search experiences.
  • Background in mentoring junior engineers and leading cross-functional technical workstreams.
  • Understanding of GM’s enterprise processes for tech fitness, security, and governance (or similar processes in a large enterprise).

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.