Travel and Expense CVO Spanish Bilingual Analyst

설명

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

The Role

The Travel & Expense (T&E) Audit and CVO Analyst is primarily responsible for managing and resolving CVO tickets and overseeing the end-to-end processing of toll and violation invoices for company-owned vehicles. The role ensures that each invoice is accurately reviewed, timely processed, properly documented, and routed to the correct responsible party, helping prevent late fees, maintain compliance, and support operational accuracy across the CVO function.

In addition to CVO responsibilities, the position is responsible for the comprehensive audit and review of employee expense reports to ensure compliance with GM policies, internal controls, and regulatory requirements. This includes validating transaction accuracy, identifying discrepancies or non-compliant expenses, and applying appropriate audit actions in accordance with established guidelines. The Analyst provides support to GM employees across Mexico and South America (Argentina, Brazil, Chile, Colombia, Ecuador, Peru, and Uruguay), through multiple communication channels, including phone, email, and chat.

The Analyst also ensures timely resolution of inquiries and issues, maintains accurate documentation, and contributes to the continuous improvement of audit processes, controls, and system functionalities to enhance operational efficiency and compliance effectiveness.

What You'll Do

CVO Responsibilities

• Manage and resolve CVO tickets accurately and within required turnaround times, ensuring timely and high-quality support to employees.

• Perform end-to-end management of toll and violation invoices issued to company-owned vehicles, ensuring each invoice is accurately reviewed, timely processed, properly documented, and routed to the correct responsible party.

• Help prevent late fees, maintain compliance, and support operational accuracy across the CVO function.

• Adhere to service level agreements (SLAs) for case management and resolution timelines.

• Respond to employee concerns related to CVO tickets, toll and violation invoices, corporate card concerns, expense processing, and travel-related inquiries through phone, email, and chat in a professional and timely manner.

• Escalate cases to the Senior Analyst, Team Lead, or Transportation Services Supervisor when necessary.

• Maintain accurate and timely documentation of case activities, resolutions, and follow-up actions.

Audit and Compliance

• Review and audit employee expense reports for accuracy, proper documentation, and compliance with GM’s Global Travel & Expense Policy and applicable local regulations.

• Apply travel and expense guidelines to determine whether reports are in line with policy, identify and flag non-compliant transactions and follow up with employees for resolution.

• Monitor aged transactions on the corporate card, ensuring timely clearance in accordance with policy.

• Execute the offboarding process for corporate cards and expense reports, following approved guidelines.

• Perform targeted audits and resolve identified issues, maintain confidentiality of employee information and adherence to GM corporate policies and external regulatory requirements.

Case Management

• Adhere to service level agreements (SLAs) for case management and resolution timelines.

• Escalate cases to the Senior Analyst, Team Lead, or Transportation Services Supervisor when necessary.

• Maintain accurate and timely documentation of case activities and resolutions.

Reporting and Analysis

• Generate regular reports on expense trends, policy violations, and audit findings.

• Analyze data to identify patterns and recommend improvements to T&E policies and procedures.

Support and Communication

• Provide guidance and support to employees regarding expense submission and policy interpretation.

• Serve as a key point of contact for employees requiring assistance with CVO tickets, tolls invoices, expense reporting, and Concur navigation.

System and Process Management

• Work within the company’s expense management system to process and audit reports.

• Support the processing and tracking of tolls invoices and ensure accurate system documentation.

• Participate in system testing and upgrades as needed.

• Suggest process improvements to drive operational efficiency, service excellence, and enhance quality, speed, and safety.

Your Skills & Abilities (Required Qualifications)​​  

• Bachelor’s degree in accounting, Finance, Business Administration, or any related field.
• Fluent in Spanish and English, with strong verbal and written communication skills in both languages.
• Preferably with 2+ years of experience in travel and expense auditing or related finance role.
• Strong understanding of expense policies, internal controls, and compliance requirements.
• Knowle of expense management and case management systems and (e.g., Concur, Workday, Service, SAP).
• Strong attention to detail, analytical thinking, communication skills, and the ability to independently manage multiple priorities.

다양성 정보

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공평한 취업 기회 선언 (미국)

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숙소 (미국 및 캐나다)

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