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Senior Product Manager, Salesforce - GM Energy

  • 위치
    • Austin, Texas
    • Mountain View, California
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202610078

설명

About GM Energy
Are you passionate about being a part of a start-up that will transform General Motors? Are you interested in entering the fastest growing industry, Energy & Power? 

GM’s energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities and software platforms needed to operate and aggregate these assets on the grid.

Through our GM Energy Home offerings, residential customers will be able to take advantage of a combination of GM Energy backup power storage, solar technology, and other products – all of which can be managed seamlessly through the new GM Energy Cloud.  ​

​With GM Energy’s residential offerings, EVs can be leveraged to help mitigate power outages for customers. This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. GM’s resources, reach, and all-EV future can deliver that future. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion.

The Role

The Senior Product Manager - Salesforce will be responsible for supporting the successful implementation and adoption of Salesforce platform software. They will help oversee enhancements to GM Energy’s Salesforce instances. They will support the long-term product vision for the sales platform, marketing platform, customer care platform and Customer Experience (CX) as executed through the CRM Product Lifecycle.  The ideal candidate will have enabled multiple business processes on the salesforce platform and delivered working solutions, successfully serving various business leaders’ needs. This role will be heavily responsible for day-to-day “run-the-business” operations, tracking production issues, and resolution of those issues. The ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly.

This position reports to the Group Product Manager – Salesforce.

What You’ll Do

  • Drive development and management of portfolio for delivering Salesforce/CRM Customer Care and Marketing capabilities

  • Drive project prioritization and business requirements gathering with technical teams leveraging agile development best practices; attend sprint retrospectives to ensure programs are completed with high standards

  • Evaluate new capabilities and share POV from business and technology aspects

  • Own parts of the CRM product lifecycle and support the product roadmap

  • Engage in a consultative approach while documenting the “whys and hows” of future development

  • Support development, maintenance and continuous improvement of the metrics and SLAs of the environments in which the Salesforce CRM system has been deployed

  • Understand and solve complex business and technology challenges related to the implementation of CRM technologies and applications that meet business needs

  • Support defining of the release process and collaborate with cross functional teams to bring the product or feature to market

  • Partner with customer care, marketing, creative and experience teams to develop use cases, personalized content and messaging processes and initiates ongoing engagement of customers, leading to continued brand recognition and sales

  • Develop and support strategies focusing on customer engagement and personalization for successful outcomes and fulfillment of KPI goals

  • Anticipate and proactively resolve CRM platform issues while working independently

  • Manage dependencies /Integrations with other digital functions: ERP, OMS, ecommerce, marketing.

  • Collaborate with the customer care enablement team to develop and drive adoption plans for new capabilities, releases, and processes

  • Organize and facilitate biweekly end of sprint demos to business stakeholders

  • Organize and facilitate biweekly sprint planning sessions with the development team

  • Validate, track, and report bugs discovered in Salesforce production environment

  • Coordinate and support UAT for business end users, including test case execution

Your Skills & Abilities (Required Qualifications)

  • 4+ Years Salesforce Experience

  • 5-7 Years Product Management Experience

  • Bachelor’s degree in a relevant business, marketing, or technical field required

  • Unique combination of being business-minded and highly analytical

  • Experience working with technical & functional resources and following an Agile based delivery methodology

  • Deep understanding of customer care / call center processes, marketing journey development, sales processes, lead generation, and lead management

  • The strategic ability to connect business processes and Salesforce for best practices across multiple departments of an enterprise level company.

  • Ability to understand the business, business needs, and identify areas that can be optimized

  • Ability to think critically, solve problems, make decisions and build trust across the organization

  • Excellent interpersonal skills, as well as excellent communication skills, verbal and written

  • Demonstrate self-motivation and the ability to grasp concepts quickly

  • Experience with declarative Salesforce development and configuration

  • Embrace data driven & customer insights to inform plans, launches, and iterations

  • Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

  • Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations

  • Desire to work in a complex and evolving environment and to bring an innovation mindset.

  • Comfort working in a fast-paced start-up technology environment is essential.

  • Highly proficient in oral and written communication skills 

  • Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel, MS PowerPoint, and MS Project

What Can Give You a Competitive Advantage (Preferred Qualifications)

  • Experience working as a customer-facing consultant for a Salesforce professional services team (either Salesforce or a Salesforce consulting firm)

  • Active Salesforce Certifications: Service Cloud, Sales Cloud, Experience Cloud, Marketing Cloud Email Specialist, etc.

#LI-LK1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.

이 직무는 리로케이션 혜택을 받을 수 없습니다. 모든 리로케이션 관련 비용은 최종선정 된 지원자가 부담해야 합니다.

다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.